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  1. May 2018
  2. hbr.org hbr.org
    The One Number You Need to Grow
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    1. taragilboa 20 May 2018
      one about the quality of their rental experience and the other about the likelihood that they would rent from the company again.
      1. Quality of Experience 2. Would you refer
      #theonenumber
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    hbr.org/2003/12/the-one-number-you-need-to-grow