- Nov 2016
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techwritingf16.robinwharton.net techwritingf16.robinwharton.net
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a surprising number of participants (11) claimed that they usedesign principles almost exclusively to help them make decisions. For some,the reason was practical and economic: “In my current line of work, it’s alldesign principles. We don’t have the resources, including time, for usabilitytesting.” Others expressed a distrust of design research altogether: “I find designprinciples outrank usability studies, which I find limited and subject to style”;“Design principles always trump empirical research”; “Designing by committeecan be dangerous.
This is something to think about. This shows the unique and sometimes helpful ways designs principles can be used. For some design principles are practical and economic. For others they don't find it that useful at all.
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To expand the reach of my study, I used an onlinecard sorting tool, Optimal Sort (http://www.optimalworkshop.com). Instead ofindex cards, this online tool displays digital shapes that participants can dragand drop on screen to create groups, which they can then label (see Figure 2).This tool also allowed participants to provide feedback through before and aftersurvey questions
I thought this was a clever and easy way of utilizing this method by going digital, since we talking about technical writing. Not to mention that it's accessible and more efficient for participants.
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Card sorting is typically conducted in one of two ways: closed sort or opensort. In a closed sort, participants sort the cards into predefined categories.In an open sort, participants sort the cards into categories they create themselves.Due to the exploratory nature of my study, I used an open sort so designerscould group the design principles as they saw fit. I also did not require partici-pants to sort all of the cards, but restricted my analysis to those who sorted atleast 75% of the cards.
This gives us more details about the type of card sorting that was used. I have never heard of this technique before, but it seems to be similar to grouping. I like that Kimball used an open sort so as to give more control to the designers.
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So at best, design principles are a kind of lore. Lore is a kind of contingentknowledge based in practice, and as North has argued for composition studies, ithas a value that is often overlooked. However, lore being what it is—anecdotal,implicit, and often idiosyncratic—I think there is good justification to bringresearch to bear on it. Accordingly, in this article I apply empirical techniques tounderstand the lore of design principles more fully.
Kimball describes design principles as a "lore", which to me sounds like it is continuous or added knowledge. It makes me wonder if design principles as anecdotal, implicit and idiosyncratic, are used when trying to keep clients needs in mind.
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