"So they are an untrustworthy company. They have lied about this. They have issued a muddled statement. I don't think any customer -- and certainly any parent -- should take them at their word on this." If they want to be taken seriously again, Hild argues, "they need to come clean." And they also need to track down every book that was donated to a public library, school, and community center and get them back. Parents in those areas also need to be informed that those books were donated, Hild insisted, so that they can fix whatever damage State Farm has done. "If, at any time before they do [that, they try to insist] that they give a lick about their customers, about America's parents, or most importantly, the safety of America's children, it's absurd. They clearly don't."