2 Matching Annotations
- May 2021
First of all, I would start off presenting yourself: Dear XYZ support team I am the web developer in charge of example.com website. By presenting you this way, you are establishing the frame to treat you, hinting that you should be presupposed to be somewhat proficient, so they could choose to answer in a more technical detail.
any will catch on with a simple line like "I know what I'm doing, so I'd appreciate an extra-technical explanation!"
- be direct (communication)
- how to show that you are proficient and don't need dumbed-down explanations/hand-holding/first-level support (interpersonal)