Through our work, we've found that cities play a leading role in bringing about positive change and that municipalities around the world are managing to overcome slow bureaucratic procedures that often harm the central administration. Public officials must move toward a digital structure if they want to provide their people with faster, more effective services. It must be where the people are, and people are increasingly online now. Athens has committed to bringing more information online, making its actions transparent and accessible, unleashing resources to help people with more complex face-to-face challenges.