It's very enticing to say we're just going to replace everything with a chatbot, but it's not changing the bottom line.
大多数人认为全面采用AI聊天机器人会显著提高效率和降低成本，但作者指出这种做法虽然在诱惑上很强，但实际上并未改变公司的底线。这一观点挑战了AI替代人工能带来显著财务收益的主流假设，强调了实际业务价值评估的重要性。
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