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  1. Jan 2022
    1. Uniswap's protocol, and the product offerings built on top of it, are widely used in the crypto space, driving a need to provide a high quality user experience on the product and support front. This is compounded by prominent forks such as Sushiswap, which additionally place Uniswap Labs under significant competitive pressure. But treating community members as end-users conflicts with the desire to treat them as stakeholders, discussion participants, or governance leaders. This conflict is visible in the Discord where support crowds out other conversations, but also in the fragmentation of stakeholder types across different platforms, as we address in the next section.

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