What startled me about the response to disaster was not the virtue, since virtue is often the result of diligence and dutifulness, but the passionate joy that shone out from accounts by people who had barely survived.
I disagree with the author because when facing disasters, people are very likely not to behave the way they behave normally. If people are clam, resourceful ... like the way she described, then it is something bigger than virtues. On the other hand, the passionate joy that shone out from accounts by people who had barely survived does not surprise/startle me because it is just a normal response. Those who remain calm, resourceful... are the real hopes.