This is one of the more common accessibility tools implemented recently throughout different companies. This being, getting a chat bot to help aid you with your inquires. This tool can allow users to sort through pages of information. As well as provide an option for additional support if needed. However, this tool is dependent on the user and the keyword they use. Furthermore, with this change, it has been the replacement for human interaction, In some cases the thing that would aid you the most depending on the issues of the user. Overall would say this is good, but in specific cases.