Pay attention and correctly use Workflows, ILLiad, and Help Tickets for library transactions. Ensure library items are scanned accurately and routed to the right location.
Update to reflect RMC policies
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rise.articulate.com rise.articulate.com
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Circulation Assistant Evaluation Rubric.
Change
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Who will conduct your performance review?
Robert or Meridith
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Yes! Student workers are part of the ISS (Information Spaces and Services) department. The ISS vision and values include providing excellent library services and access, collaborating with diverse communities, connecting patrons with the library's collection, and a commitment to professional growth.
Need to change this.
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who checked out a book they need
equipment
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According to the agreement, what should you do if you are treated disrespectfully by a patron, staff member, or fellow student employee?
Substitute with multiple choice or another less finicky option for a question
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supervisors are
supervisor is
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supervisors'
Singular.
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supervisors
Singular
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buildings open
Media Center
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supervisors
singular
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Wear a Library Student Worker tag while working. You'll appear more professional and it will set you apart from student patrons. Please don't wear brimmed hats or sunglasses as they can impede eye contact.
This is not RMC policy but we can discuss.
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No, unfortunately, foods that can spill at the desks (with any sauces) or foods that are greasy are best eaten away from the desk. Library materials can be damaged in the event of an accident or spill. Remember, light snacks are okay, but step away for a meal.
not sure why this is wrong? looks like 3 answers are correct - the help text is deceptive since it repeats what's in the answers.
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Read the scenario on each card below. Drag the scenario card into the "Great Work!" box if it describes great Desk Etiquette, or into the "DON'T" block if does not.
These scenarios need to be adjusted
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Please do not accept package deliveries without explicit approval from a supervisor. Never sign for packages without permission.
Could replace with another tip - headphones?
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student workers
Consultants
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Desks
singular
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Dos and Dont's of the Robertson Media Center
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For Library values - change the two book related questions to equipment.
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Staff assists a patron with a question at the Desk.
Change photo
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library assistant,
Consultant
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books, manuscripts, digital materials, and a world-class primary source collection
creative equipment and spaces, books, and a world-class primary source collection
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What is the Library
Change photo to Clemons
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library assistant at a public services desk.
RMC Consultant
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The Library is a fantastic
Change photo
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Each library has day and night managers. Some libraries also have evening and weekend managers! Each time you work a shift, make sure understand who the manager on duty (or on call) will be during your shift so you can notify them if you are running late or have to miss work. If unsure, ask!In the section below, match each manager with their correct schedule.
Remove this section or replace with a more full description of job duties. Flashcards/puzzle pieces should also include areas of specialty.
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Brown Science and Engineering Library
change to Robert, Meridith, Josh, Rachel, and Michael
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public services supervisory staff.
Robertson Media Center supervisors and staff.
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Did you know?Each library: Brown, Clemons, Fine Arts, Music and Shannon may have it's own quirks and peculiarities, but all follow the central policies and procedures of our UVA Library public services department, called Information Services and Spaces, now your department too!
Remove. Or replace.
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circulation
remove circulation
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s'
singular
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Help Tickets are used for reporting broken equipment or building issues such as a leaky toilet.
Remove this sentence.
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Drag each card b
Match with the job tasks.
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Check your recall
Update answers to reflect new job tasks
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What will you do as a library circulation assistant?
Update to ensure it is in line with the job tasks in the shared Job Tasks document in the onedrive folder. https://myuva-my.sharepoint.com/:w:/r/personal/bbm9u_virginia_edu/Documents/RMC%20Student%20Desk%20Training/Module%201/Job%20Tasks.docx?d=w53879202dc77460492784ed32fbc4e40&csf=1&web=1&e=U04lWi
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Assist with Spaces and Equipment Needs
For Job Task #5 – Assist with Spaces and Equipment Needs You will help visitors use Library equipment and spaces, including the G-Lab and DML computers, VR equipment, and circulating equipment. You may open and close the RMC and the DML, complete opening and closing checklists, and ensure the Vault is secure. You will contact full-time staff when Library infrastructure or equipment is malfunctioning. You will know where to locate the emergency contacts list and who to call for help.
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Route Library Materials
For Job Task #4 - Studio Spaces (need appropriate graphic) Using Libcal, you will check out studio binders, 3D Printing passes, and open the studio doors. You will serve as a steward of library spaces and ensure that they are neat and tidy.
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Circulate Library Materials
Using Workflows and Libcal, you will accurately check in and out equipment including video cameras, audio recorders, and other creative materials. You will accurately assist patrons to check in and out specialized cameras and lights and correctly account for all included accessories. You will accurately scan materials, account for all accessories, and return them to the appropriate place on the shelf.
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Answer Questions and Provide Referrals
For this Job Task, change first bullet to studios instead of spaces. for the third bullet, change to "Consultants refer complex questions to full-time staff."
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Service and Information
RMC and DML Desks Change pic Change card to: Work at the RMC and DML Desks: As a Consultant, you will welcome, orient, and help patrons access Library resources, services, and studios.
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Job Task #1: Change to work at the Desk.
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Circulation Assistant's
RMC Consultant's
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tors encounter. You play a key role in library public services.
change to reflect the take a guess language above.
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Recall test: I had trouble with this fill in the blank. I'd prefer a multiple choice that was less finicky to answer.
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Take a Guess section - * change intro picture to RMC related pic * T/F change to "At the desk, Robertson Media Center Consultants mostly help visitors to check out equipment from the Library" The No not exactly true answer should change to reflect that students "check out equipment, provide help using audio and video equipment and studios, troubleshoot equipment, and more!" * change final bubble to "As a RMC Consultant, you are the person who can best help students with their creative projects. Your work is a key part of our Library services!"
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You will learn how to locate items in the UVA library.
this should reflect content that has already been delivered and shouldn't be a trick question. maybe it should be bullet 1 above?
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student Circulation Assistant
Robertson Media Center Consultant
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supervisors
Library staff members
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Student Circulation Assistant's
Robertson Media Center Consultant's
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such as assisting patrons at the reference desk, shelving books, working in media centers
this is a small thing but in addition to changing this photo can we reorder to say "such as working in the Media Center, assisting patrons at the reference desk, assisting in the makerspace, and much more." or similar.
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Photo - update to RMC photo
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Shannon Library re-shelving area with hanging instruction signs.
Update photo and caption
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Student Circulation Assistant
Robertson Media Center Consultant
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library's
Capitalize Library
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s
supervisor (singular)
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circulation assistant's
Robertson Media Center Consultant's
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Add a bullet here about headphones: Per Desk policy, do not wear headphones while at the desk.
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Photo - change to RMC photo
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student circulation assistants
Robertson Media Center Consultants
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student circulation assistants
Robertson Media Center Consultants
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