• ! previously mentioned

in counselling circles has a specific meaning - though popular in non-academic circles, we are critical of people employing the 'lived experience' terminology as they can not claim any clinical accreditation, and can be dangerous if they are 'counselling' the vulnerable.

Leigh will not want FDR referenced, perhaps only as part of her back-story.

not school or insurance specifically needed, but we can review how/where to highlight previous strengths.

Pillars 3 and 4 should be integrated, i's the same topic in reality.

Critical Incidents - it won't be construction industry specific, more wide ranging across all industry, some examples can focus on each industry.

Yay !

Cool.

Only the individual counselling/supervision services use Zanda. It likely needs to remain separate from the corporate business. Reasons: - Medicare and AASW (Australian Assoc. Social Workers) accreditations demand dedicated, locked system security/privacy regs apply, and Leigh is super sensitive to this aspect. - Leigh currently uses the invoicing/payment features of Zanda + Tyro, while the Corp business MHS&T has migrated to Xero 12mths ago, for Corp invoices. Meanwhile MHS&T training bookings are via WIX with Stripe payment gateway on the backend. We presently have only 1x CBA business account (source of all financial truth). - In the long-term future the Counselling, MHS&T, or Training business may each be split/sold in part, an option made easier by maintaining separated database assets - if this occurred online assets would need review.

Ultimately am open to update/merge booking/payment systems where we can, this would require a deeper level of review/assessment.

This is my intention, however occasional tinkering by others waters down the effect.

IA = ?

we are overdue a look at our services price list

We will likely look at eventually promoting training courses in other states/cities and send Leigh to run them, while simultaneously recruiting a stable of locally-based MHFA trainers in each place.

annual contract to provide the full suite of training and support services.

"MH Training Storefront"

Yep yep yep

unclear what 'clinicians' this relates to, you mean GPs and psychiatrists ?

Let's re-title this the Training Storefront, so as to capture all variations of face-to-face training, MHFA or other brands, and bespoke workshops, ind. including online training etc.

the ATSI training course may be on hold if our specialist trainer is not available - enquiries still welcome

Change to: Book mental health related training courses and workshops, or generate leads for bespoke corporate training enquiries.

note my email logo is outdated, the site logo was changed last year to "SUPPORT - SUPERVISION - TRAINING"

Service Agreements for ongoing provision of services to each corporate client.

one day down the track ;-)

construction, mining and energy industry

insurance and finance service...

Replace with Corporate

FDR Practitioner Register status - Leigh has qualifications in FDR but is not a registered practitioner, not strictly speaking attracted to this type of client work, however the qualifications and earlier work in this realm feeds into her current practice.

“Club Awesome” is Leigh's 'club' concept of a gathering of clients around her, with shared attitudes toward positivity and self-development - special client member-only access to content, newsletters, workshops etc.

The Working Mind licensing timeline - MHFA Australia are presently training more Trainers like Leigh and are talking about a primary launch end of year or early 2027. Their video content etc is Canadian and is being Australianised. Importantly - MHFA Australia have advised that we can soft-launch and run training sessions now, but need to keep any public marketing on the down low.

Current subcontractor roster: - We have had a local woman delivering Aboriginal MHFA courses, but she has recently talked about moving away from this. Other MHFA trainers are widely approachable.

Which insurers actively send referrals? We have an Insurance industry client who signed our 15pg service agreement. Services include: - MHFA training courses - Corporate Workshops - Consulting on Psycho-Social compliance - Staff individual Counselling (paid by client, no Medicare rebate) - Staff individual Professional Supervision - Annual Corporate Event speaking etc.

Excellent pickup

remove any thought/reference to Leigh as a "lived-experience" service provider, these people are often untrained and while good for speaker roles, are not qualified as mental health 'clinicians' running a 'clinical practice'.

Relationships require commitment and resources. CRM is not a priority, however segment-able outbound email/SMS communications, and a sales/opportunity funnel management tool are attractive - hence Zoho.

Power Diary appears to have been taken over/re-branded by Zanda Health.

Not a focus, however with the right 'chemistry' of counsellors working together, ovr time, a boutique level of EAP service would likely become marketable.

True dat

15-pax group training tables, up to 40-pax lecture capacity. ~2 formal counsellor rooms (capacity for 4 counsellors) located in the CBD, 400m from Central Station.

Public Speaking - ongoing positioning of Leigh as a thought leader on organisational responses to individuals and their mental health amid the challenges of the modern corporate environement.

Disability sector staff MHFA training and on-site counselling for NDIS participants and their support team members.

(this is just one sector of clientele especially attracted to MHFA training/courses, not meaningful to mention here)

Critical Incident responses, supporting workgroups and individuals in the aftermath of traumatic events, especially post-suicide / accidental death / injury.

Bespoke Corporate Workshops that develop individual performance within team settings. Where Leigh's professional expertise, based on decades of experience, is offered at a premium.

The Working Mind - A six-hour corporate executive course, workplace MHFA-adjacent. First-mover as accredited trainer, soon to be rolled-out nation-wide.

Insurance sector support, including MHFA training, professional supervision, and Critical Incident responses for staff working across high-stress evironments.

Professional Supervision for human services workers, members of the public service, and education, and private sector managers.

Collective Wellbeing Hub is defunct since 2023, was a failed partnership between Leigh and another school mum, lots of bitterness, still healing, best to avoid all reference!

support and responses to Critical Incidents

executive workshops where your professional expertise attracts a premium (Leigh is sensitive/critical of Brene)