Ted Chiang. Will A.I. Become the New McKinsey? The New Yorker, May 2023. URL: https://www.newyorker.com/science/annals-of-artificial-intelligence/will-ai-become-the-new-mckinsey (visited on 2023-12-10).
We've always talked about artificial intelligence as some kind of neutral "intelligent tool," but in reality, it's more like a consulting firm, employed by people to improve efficiency and cut costs—usually at the expense of workers' interests. Chiang's points that technology doesn't automatically improve people's lives impresses me most because it explains why so many "innovations" feel disconnected from the actual needs of ordinary people.