13 Matching Annotations
  1. May 2025
    1. This structure has evolved to be incredibly effective at capturing our attention. In other words, this structure is sticky.

      I agree with the statement because in life science marketing, time and attention are limited, yet the need to communicate complex ideas remains. Crafting a concise but impactful narrative is crucial to capturing interest and building trust with audiences who may not have the time or background to engage with lengthy explanations. A "sticky" story can make scientific messaging more accessible and persuasive, even within a few minutes or a single presentation slide.

    1. In this case, cis-normativity is enforced at multiple levels of a traveler’s interaction with airport security systems. The database, models, and algorithms that assess deviance and risk are all binary and cis-normative. The male/female gender selector UI is binary and cis-normative

      I just became aware of this issue, and honestly, I’m still trying to fully understand why gender needs to be scanned during airport security checks. From my perspective, the main goal of security screening should be to detect and prevent dangerous or prohibited items from entering secure areas—not to assess someone’s gender identity or presentation. I understand that some scanning technologies might be programmed based on binary gender assumptions, but that seems problematic, especially for people who don’t fit into those categories. It makes me wonder: is scanning for gender truly necessary for safety, or is it a limitation of the technology and systems we’ve built? This raises questions about how inclusive and respectful our security practices really are.

    1. The notions of “Cancel” and “Undo” are the best examples of user control and freedom: they allow users to change their mind if they ended up in a state they didn’t want to be in.

      I agree that “Cancel” and “Undo” are essential features that give users a safety net, helping them feel more confident exploring and interacting with a system. These functions reduce the fear of making mistakes and empower users to recover easily from unintended actions. Including both is a clear sign of a user-centered design that respects user autonomy.

    1. For example, if your goal is for someone to print a document with your app by using the “print” button, your instructions can’t say “print the document”, because then the user would know that “print” is the key word to find. Instead, you might show them a printout of what you want and say, “Use this interface to make this”. The same applies if a participant asks you questions: you can’t answer them, because you wouldn’t normally be there to help. The design should do the teaching.

      I agree that usability testing activities shouldn't reveal phrases like "print," as this prejudices user behavior and defeats the aim of the test. One excellent technique to encourage genuine involvement is to show a printing and ask people to duplicate it. The reminder to avoid responding to user inquiries during testing is also quite helpful, in my opinion, as it emphasizes the significance of designing for autonomy rather than designer direction.

    1. The Google search results are the search engine’s output. Like input, output can come in many forms and also has structure. The search results above include a stacked list of results, including a top result, several image search results, and a list of results. Each result has particular metadata that was computed and displayed. Of course, just as with inputs and defaults, outputs also contain issues of inclusion and justice.

      I agree with the statement that outputs are more than just raw data; they are sculpted by algorithms and metadata, which frequently reflect system biases or limitations. For example, the ranking of results or the prominence of specific categories of information (such as photographs or news stories) may not reflect what is most relevant or inclusive, but rather what the algorithm thinks most popular or profitable.This might result in an exclusionary effect in which certain opinions or types of content are marginalized, compromising fairness and justice in information access. Personally, this viewpoint makes me more conscious of the limitations of search engines and the significance of being skeptical of the material we come across online. It encourages me to actively seek out different perspectives rather than depending entirely on what shows at the top of a search result.

    1. Once you have built something, what if it doesn’t work? You’ll have done all of that building and have to throw it all away, or worse yet, you’ll try to make your solution work, even though it never will, because of the sunk cost fallacy

      As CoordinatorI wholeheartedly agree with the premise that previous investments should not be the driving force behind ongoing initiatives that are unlikely to succeed. This principle is especially important in personal and professional decision-making, as it is easy to grow emotionally committed to a project. Personally, the reading has reminded me of the significance of objectively determining whether to cut losses and move on, rather than stubbornly clinging to a failed endeavor. This realization helps to shift the attention away from remorse about past resources and onto the potential to allocate them more wisely in the future.

  2. Apr 2025
    1. Some common questions to begin a UX competitive analysis are:Who is currently trying to solve this problem?How are they trying to solve the problem?What their main differentiator or unique value-add is for their business and productsDid anyone try to solve it in the past and fail?Why did they fail?

      I think the list of questions is a useful foundation for starting a UX competitive analysis, especially for identifying current market players and understanding what has or hasn’t worked in the past. However, I noticed that some questions lean more toward business analysis than UX. For example, focusing on a company’s unique value-add might not fully address the user’s perspective. I think incorporating more user-focused questions, like how well users’ needs are being met or what pain points still exist, would make the analysis more effective from a UX standpoint.

    1. An example of a contrast effect can be seen in a Pew Research Center poll conducted in October 2003, a dozen years before same-sex marriage was legalized in the U.S. That poll found that people were more likely to favor allowing gays and lesbians to enter into legal agreements that give them the same rights as married couples when this question was asked after one about whether they favored or opposed allowing gays and lesbians to marry (45% favored legal agreements when asked after the marriage question, but 37% favored legal agreements without the immediate preceding context of a question about same-sex marriage). Responses to the question about same-sex marriage, meanwhile, were not significantly affected by its placement before or after the legal agreements question.

      While the example illustrates the contrast effect well, there may also be concerns about social desirability bias. Respondents might feel pressured to give more favorable answers when directly asked about gays and lesbians, especially depending on how the questions are framed. This could influence their responses independently of the contrast effect, complicating the interpretation of the results.

    1. From a design justice perspective, this might mean arranging a critique session not with other designers, but with stakeholders, asking them to bring their lived experience and knowledge of their domain to critically analyzing your design. This can require some careful planning, as people who are experts in their lives and domains are often unwilling to be critical to someone who has designed something22 Dell, N., Vaidyanathan, V., Medhi, I., Cutrell, E., & Thies, W. (2012). Yours is better! Participant response bias in HCI. ACM SIGCHI Conference on Human Factors in Computing (CHI). .

      I agree that designers often have a different perspective from the users they are designing for, and involving them early can lead to more effective and meaningful designs. However, I also think it's crucial to strike a balance. Sometimes, stakeholders might not feel comfortable offering critical feedback, especially when their experiences are being evaluated by someone who is less familiar with the intricacies of their domain. This makes creating a safe space for critique all the more important. The reading also made me reflect on how biases could emerge even in the feedback process. If stakeholders are too hesitant to point out flaws in a design or overly defer to the designers' expertise, the resulting feedback could be less useful. It made me reconsider how I approach gathering feedback. it's not just about asking for critique, but also ensuring that people providing it feel comfortable offering their honest opinions.

    1. people are inherently creative, at least within the bounds of their experience, so you can just ask them for ideas.

      I agree with this sentence that people are inherently creative within the bounds of their experience. This perspective reminds me how valuable it is to include diverse voices in the design process, since different backgrounds bring different insights. However, I also think there’s a limit to relying only on what people think they need. Sometimes they don't know what's possible or how to express it clearly, so combining their input with thoughtful interpretation is key.

    1. Capturing these models of problems is essential in design contexts where designers are separate from stakeholders; the models can act as a form of boundary object22 Barrett, M., and Oborn, E. (2010). Boundary object use in cross-cultural software development teams. Human Relations. , helping designers work with other people, like developers, product managers, project managers, marketers, and others to understand who is being helped and why. But from a design justice perspective, one might wonder what the value of articulating a persona, scenario, or problem statement in words is. Wouldn’t everyone in the community you’re servicing understand these problems intuitively, from their lived experience?

      This part made me think about how designers and the people they’re designing for don’t always see things the same way. I agree that using things like personas or problem statements can help teams communicate, especially when they don’t know the community very well. But I also understand the point that people living in the community already know the problems—they experience them every day. So maybe those tools are more for the designers than for the community, and we should think carefully about who really needs them.

    1. Why was it so hard for him to find the headphone jack?  No one on the design team had any clue about the the challenges of finding small headphone jack holes without sight. They did, however, include a nice big label above the hole that said “Audio jack”, which of course, Tommy couldn’t see. Diebold, the manufacturer of the ATM had a wrong understanding of the problem of blind ATM accessibility. All of these show how they failed at the most basic task in understanding design problems: communicating with stakeholders.

      I found this part of the reading really eye-opening. It’s surprising that the design team thought they were helping by adding a label, without realizing that a blind person wouldn’t be able to see it. I agree that this shows a failure to understand the actual needs of the user. It made me think about how important it is to include real users in the design process—especially those who are directly affected—because even good intentions can miss the mark without proper communication.

    1. appropriation

      I thought it was really interesting that the reading framed appropriation as a basic but fundamental design approach. It helped me understand how frequently we create without even recognizing it—for example, by using commonplace items as tools. I agree that appropriation is simply human; it demonstrates our inventiveness in rethinking objects' purposes. This concept also changed my perspective on innovation, which I now view as something that frequently results from discovering new possibilities in what already existing rather than something that always begins from beginning.