The fact that these visual cues are missing in e-mail, text, and phone interactions presents some difficulties for reading contextual clues into meaning received through only auditory channels.
Activity idea: 1) Have students get into pairs. One student should face the front of the room, the other should face the back. 2) Put an image on the screen at the front of the room. 3) Instruct the person facing the screen to describe what they see to the person facing away. The person facing away should draw what they hear. 4) Instruct the person drawing not to look at the screen, ask questions, or offer any verbal or nonverbal feedback. 5) At the end, the person drawing may reveal what they drew and see how closely it matches with the image on the screen.
This activity demonstrates the impact that visual, verbal, and non-verbal cues have on the communication process.
Follow-Up Questions: 1) What elements of the communication process were missing? How did this affect understanding? 2) How can miscommunication occur, even when we are doing our best to actively listen?