The application of Artificial Intelligence (AI) in the management of patient complaints has the potential to greatly enhance the hospital experience. One of the ways AI can aid in this process is through the automation of complaint management. By utilizing AI algorithms, the process of registering, categorizing, and resolving patient complaints can be streamlined, reducing the administrative burden on hospital staff and improving the overall efficiency of complaint management
This would be super helpful because Al can make charts or graphs seeing where the hospital lacks and ways it can improve. Not only that, but when a patient makes a complaint, it can be resolved, and surveys can be given for feedback.