New media really shapes how we show ourselves and interact with people these days. It helps us stay connected and find groups that share our interests, no matter where we are. But at the same time, it can sometimes lead to confusion or make face-to-face time less common. Online friendships might not always feel as real, and that can make people feel lonely. So, while new media has its perks, it also brings some challenges to how we see ourselves and relate to others.
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socialsci.libretexts.org socialsci.libretexts.org
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socialsci.libretexts.org socialsci.libretexts.org
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Discuss the relationship between new media and democracy. Evaluate the ethics of intellectual rights and copyrights in new media. Evaluate the ethics of content filtering and surveillance in new media.
New media lets people participate in democracy in new and powerful ways by sharing their views more easily. It can boost important voices, but at the same time, false information can spread quickly. Protecting creators’ rights online is important, though it’s tricky to find the right balance with making content accessible. Issues like content filtering and surveillance bring up serious concerns about privacy and control over information. Overall, new media has great potential but also challenges that require careful thought about what’s fair and ethical.
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New media began with things like newspapers and TV but has since shifted to digital platforms such as social media and streaming. Unlike the older forms, new media lets people interact and respond in real time, making communication feel more personal. It gives everyone a chance to create and share content, helping people connect worldwide. This shift has made communication more social and community-focused. In short, new media is a lot more interactive than traditional media ever was.
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socialsci.libretexts.org socialsci.libretexts.org
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Discuss patterns of ownership and control as they currently exist in the media. Explain the relationship between the media and globalization. Evaluate the diversity (or lack thereof) of representations in the media and discuss potential effects. Employ media-literacy skills to evaluate media messages.
Most media outlets are controlled by a handful of big corporations, which can limit the range of voices and stories available. While media plays a big role in connecting people globally, it sometimes favors certain perspectives over others. There’s often a lack of diversity in how different groups are portrayed, which can reinforce stereotypes. Being media literate means learning to question who created the message and what their intentions might be. This skill helps us see through bias and better understand the information we encounter every day.
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socialsci.libretexts.org socialsci.libretexts.org
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Identify key functions of the mass media. Explain how the media functions as a gatekeeper. Discuss theories of mass communication, including hypodermic needle theory, media effects, and cultivation theory.
Mass media serves important roles like keeping people informed, providing entertainment, and shaping public opinion. It controls what information gets shared, acting as a gatekeeper between events and the audience. The hypodermic needle theory suggests media messages hit viewers directly and cause immediate effects. Other theories, like media effects and cultivation theory, explain how consistent exposure to media slowly changes how people view reality. Overall, media has a big influence on both what we know and how we see the world around us.
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socialsci.libretexts.org socialsci.libretexts.org
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Summarize the technological advances of the print, audiovisual, and Internet and digital media ages. Identify key effects of various mass media on society. Discuss how mass media adapt as new forms of media are invented and adopted.
Back in the print age, books and newspapers made spreading information much easier and more common. Later, the audiovisual era brought radio, TV, and movies, adding sound and visuals that made messages more lively. Then came the Internet and digital media, which changed everything by giving people instant access to info and connecting folks around the world. Mass media plays a big role in shaping what we think, our culture, and how we get our news and entertainment. As new types of media pop up, older ones shift and change to keep up with the times.
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socialsci.libretexts.org socialsci.libretexts.org
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Discuss the common components and characteristics of problems. Explain the five steps of the group problem-solving process. Describe the brainstorming and discussion that should take place before the group makes a decision. Compare and contrast the different decision-making techniques. Discuss the various influences on decision making.
Problems generally involve a specific challenge, some hurdles to work through, and a clear goal to reach. When groups tackle problems, they usually start by figuring out what the problem is, then dig deeper to understand it better. After that, they come up with different ideas, talk through the options, and finally decide on the best way forward. Groups can make decisions in different ways sometimes by voting, sometimes by finding a solution everyone agrees on, or sometimes the leader steps in to choose. The way decisions get made often depends on the personalities involved, who has influence, and any time limits the group faces.
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socialsci.libretexts.org socialsci.libretexts.org
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Identify and discuss task-related group roles and behaviors. Identify and discuss maintenance group roles and behaviors. Identify and discuss negative group roles and behaviors.
In groups, task roles are about making sure the work gets done, like planning and keeping everyone focused. Maintenance roles help everyone get along by encouraging each other and sorting out any conflicts. Then there are negative roles that cause trouble, like someone who always criticizes or tries to control the conversation. These behaviors can slow the group down or create tension. Knowing about these roles helps groups stay on track and deal with any issues that come up.
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socialsci.libretexts.org socialsci.libretexts.org
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Discuss the various perspectives on how and why people become leaders. Compare and contrast various leadership styles. Discuss the types of power that a leader may tap into.
People step into leadership roles for all sorts of reasons some are just naturally inclined, others pick up the skills over time, and sometimes it’s the situation that pushes someone to lead. There are different leadership styles too some leaders like to take charge and make all the decisions, some prefer to get everyone involved, and others give people a lot of freedom to do their own thing. Leaders also rely on different kinds of power, like the authority their position gives them, the knowledge they have, or simply the trust and respect others feel toward them. Different styles and sources of power fit better depending on the group and the challenges they face. Understanding these differences helps explain why certain leaders click with their teams while others don’t.
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socialsci.libretexts.org socialsci.libretexts.org
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Explain the relationship between group cohesion and group climate. Describe the process of group member socialization. Explain the relationship between conformity and groupthink. Define various types of group conflict and identify strategies for managing each type.
Group cohesion is basically how connected people feel to each other, while group climate is the overall mood or feel of the group. When people feel close and bonded, the group usually has a more positive and relaxed atmosphere. New members learn the group’s culture and expectations through socialization, which helps them fit in and work well with others. Sometimes people go along with the group to fit in, but if everyone just agrees without thinking, it can lead to poor decisions, which is called groupthink. Groups deal with different kinds of conflicts like disagreements about the task, personal issues, or how things should be done and handling these well means keeping communication open and focusing on solving problems.
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socialsci.libretexts.org socialsci.libretexts.org
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Explain the process of group development. Discuss the characteristics of each stage of group development.
Groups usually go through a few stages as people start working together. At first, in the forming stage, everyone’s just getting to know each other and figuring out what the group is about, which can feel a little awkward. Then comes storming, where disagreements and clashes happen as people share their opinions and test out roles. After that, in the norming stage, things calm down, the group agrees on how to work together, and trust starts to build. Finally, during the performing stage, the group works smoothly and gets stuff done.
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socialsci.libretexts.org socialsci.libretexts.org
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Small group communication happens when a few people usually between three and twelve get together to talk, solve problems, or make decisions. These groups usually have regular interaction and share a common goal. Small groups can do different things, like brainstorming ideas, making choices, or just supporting each other. Some groups focus on tasks, while others are more about social connection. While working in a small group can bring fresh ideas and teamwork, it can also lead to conflicts or some people not pitching in equally.
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socialsci.libretexts.org socialsci.libretexts.org
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Identify strategies for speaking on radio and television. Describe the communication skills necessary to be a spokesperson. Explain the role of crisis communication professionals
When speaking on radio or TV, it’s important to be clear and get straight to the point since people can’t see your expressions. A good spokesperson stays calm, sounds confident, and keeps their message simple and easy to follow. Crisis communication pros jump in during emergencies to share accurate info fast and help maintain trust. They have to think on their feet and keep everyone updated when things get tough. In the end, being prepared and communicating well under pressure are what really count.
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socialsci.libretexts.org socialsci.libretexts.org
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Employ audience analysis to adapt communication to supervisors, colleagues, employees, and clients. Explain the role of intercultural communication competence in intercultural business communication contexts. Identify strategies for handling question-and-answer periods. Identify strategies for effectively planning and delivering common business presentations, including briefings, reports, training, and meetings.
Talking to different people at work means you need to adjust how you communicate, whether it’s your boss, teammates, staff, or clients. Being comfortable with intercultural communication really helps when you’re working with people from different backgrounds. When it’s time for questions, keeping calm and giving clear answers goes a long way. For business presentations, staying organized and sticking to the main points keeps things moving and holds attention. Basically, understanding who you’re talking to and being prepared makes all the difference.
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socialsci.libretexts.org socialsci.libretexts.org
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Identify strategies for adapting presentations in the following disciplines: arts and humanities, social sciences, education/training and development, science and math, and technical courses. Identify strategies for effective speaking at academic conferences.
When you’re presenting, it’s smart to adjust your style depending on the subject. For arts and humanities, storytelling really connects with people, but social sciences lean more on data and real-life examples. In education and training, keeping things clear and interactive helps hold attention. Science and technical talks need to be detailed and often use visuals to break down tricky ideas. At academic conferences, it’s all about being clear, professional, and ready to answer questions so you come across as confident.
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socialsci.libretexts.org socialsci.libretexts.org
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List three general guidelines for ceremonial speeches. Identify strategies for effectively composing and delivering the following ceremonial speeches: speech of introduction, presenting an award, accepting an award, toast, speech of tribute, and eulogy. Identify strategies for effectively composing and delivering a “This I Believe” speech. Explain the connection between public advocacy and speaking.
When you’re giving a ceremonial speech, it’s important to be genuine, keep your message simple, and really connect with the people listening. Whether you’re introducing someone, giving an award, or delivering a eulogy, being sincere and sticking to the main point makes a big difference. For a “This I Believe” speech, sharing your own experiences helps show what really matters to you. Public advocacy is about using your voice to push for change or shine a light on important topics. At the end of the day, good speaking is all about inspiring and moving your audience
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socialsci.libretexts.org socialsci.libretexts.org
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Identify common persuasive strategies. Explain how speakers develop ethos. Explain how speakers appeal to logos and pathos. Explain how cognitive dissonance works as a persuasive strategy. Explain the relationship between motivation and appeals to needs as persuasive strategies.
Here’s a more natural, conversational version for you:
When trying to persuade, people usually build trust, use solid facts, and connect emotionally. Speakers earn credibility by being honest and showing they understand their audience. Logical arguments focus on clear evidence, while emotional appeals tap into how people feel. Cognitive dissonance is that uncomfortable feeling when what someone believes doesn’t match up with new info, pushing them to rethink things. Overall, persuasion works best when it speaks to what people really need or care about.
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socialsci.libretexts.org socialsci.libretexts.org
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Define inductive, deductive, and causal reasoning. Evaluate the quality of inductive, deductive, and causal reasoning. Identify common fallacies of reasoning.
Inductive reasoning means you take specific examples and use them to figure out a general idea, while deductive reasoning starts with a general rule and applies it to a specific situation. Causal reasoning is all about figuring out what caused something to happen. To tell if these types of reasoning hold up, you look for strong evidence and clear logic. Some common mistakes, called fallacies, include jumping to conclusions or attacking the person instead of their argument. Knowing about these slip-ups helps you argue better and spot when others aren’t making solid points.
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socialsci.libretexts.org socialsci.libretexts.org
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Explain how claims, evidence, and warrants function to create an argument. Identify strategies for choosing a persuasive speech topic. Identify strategies for adapting a persuasive speech based on an audience’s orientation to the proposition. Distinguish among propositions of fact, value, and policy. Choose an organizational pattern that is fitting for a persuasive speech topic.
An argument works by making a main point, backing it up with evidence, and explaining why that evidence supports the point. When picking a topic to persuade people, it’s best to choose something that matters to you and your audience. You also want to adjust your message depending on whether your listeners already agree, disagree, or aren’t sure. Persuasive speeches usually focus on proving facts, values, or suggesting actions people should take. Organizing your speech in a way that fits your topic like showing a problem and a solution helps get your point across clearly.
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socialsci.libretexts.org socialsci.libretexts.org
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Identify common topic categories for informative speeches. Identify strategies for researching and supporting informative speeches. Explain the different methods of informing. Employ strategies for effective informative speaking, including avoiding persuasion, avoiding information overload, and engaging the audience.
Informative speeches usually focus on things like how to do something, explaining events or ideas, or talking about people and places. It’s key to research well and find reliable info and examples that back up what you say. You can share info by defining, describing, explaining how something works, or showing how to do it. To keep people interested, don’t try to convince them, avoid dumping too much info at once, and keep things engaging. That way, your audience is more likely to follow along and remember what you said.
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socialsci.libretexts.org socialsci.libretexts.org
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Explain the role of facial expressions and eye contact in speech delivery. Explain the role of posture, gestures, and movement in speech delivery. Explain the connection between personal appearance and credibility in speech delivery. Explain the connection between visual aids and speech delivery.
Using facial expressions and making eye contact helps you build a connection with your audience and show your emotions. How you stand, move, and use your hands can add life to your message and highlight important points. Dressing nicely and looking professional helps people trust you more. Things like slides or props make your ideas clearer and stick better in people’s minds. When you put all these things together, your speech feels more real and keeps people interested.
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socialsci.libretexts.org socialsci.libretexts.org
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Identify elements of vocal delivery that make a speech more engaging. Identify elements of vocal delivery that make a speech clearer. Discuss the relationship between vocal delivery and speaker credibility.
Changing up your tone, pitch, and volume keeps your speech from getting dull and helps grab people’s attention. Talking clearly, not too fast, and knowing when to pause makes it easier for folks to follow what you’re saying. The way you use your voice plays a big role in how believable and confident you come across. If you sound confident and expressive, people are more likely to trust you. But if you mumble or rush through, you might lose people or seem less credible.
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socialsci.libretexts.org socialsci.libretexts.org
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Identify the four methods of speech delivery. Evaluate the strengths and weaknesses of each delivery method. Discuss strategies for making speech practice sessions more effective.
There are four main ways people usually deliver speeches: reading straight from a script, memorizing the whole thing, speaking off the cuff, or preparing ahead but keeping it natural. Reading makes sure you don’t mess up, but it can sound kind of flat. Memorizing helps you feel confident but can sometimes make you sound a bit stiff or cause you to blank out. Talking without prep is quick but might be all over the place, while prepping and then speaking naturally is a good balance. When practicing, it’s best to say your speech out loud, ask for feedback, record yourself, and try to rehearse in a similar spot to where you’ll actually present.
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socialsci.libretexts.org socialsci.libretexts.org
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Discuss common sources of public speaking anxiety. Identify strategies for addressing public speaking anxiety. Employ strategies for addressing public speaking anxiety.
Most people get nervous about public speaking because they’re scared of messing up or being judged. Practicing your speech plenty of times really helps you get comfortable with the material. Taking deep breaths, picturing things going well, and thinking about connecting with your audience instead of stressing about yourself can calm those nerves. It’s totally normal to stumble or take a pause here and there everyone does it. Using these tricks can make you feel way more confident when you’re up there talking.
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socialsci.libretexts.org socialsci.libretexts.org
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Explain the principles of outlining. Create a formal outline. Explain the importance of writing for speaking. Create a speaking outline.
Outlining is basically a way to organize your speech so your main ideas and details make sense together. A formal outline is a detailed list with your main points and supporting info, usually laid out with numbers and letters. When you write for speaking, you want to keep it simple and natural, since talking is different from writing. A speaking outline is like a cheat sheet it’s shorter and just has key words or phrases to help you remember what to say. This way, you stay on track without sounding like you’re reading word-for-word.
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socialsci.libretexts.org socialsci.libretexts.org
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Explain the process of organizing a speech. Identify common organizational patterns. Incorporate supporting materials into a speech. Employ verbal citations for various types of supporting material. List key organizing signposts. Identify the objectives of a speech introduction. Identify the objectives of a speech conclusion.
Putting together a speech is really about organizing your ideas so people can follow along without getting lost. Some popular ways to do this are by telling things in order, breaking topics down, showing cause and effect, or offering solutions to problems. Using stories, facts, and examples makes your points more real and believable. It’s also key to mention where your info comes from while you’re speaking to keep things trustworthy. Your intro should catch people’s attention and give a sneak peek of what’s coming, and your conclusion wraps it all up with a strong finish.
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socialsci.libretexts.org socialsci.libretexts.org
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Identify appropriate methods for conducting college-level research. Distinguish among various types of sources. Evaluate the credibility of sources. Identify various types of supporting material. Employ visual aids that enhance a speaker’s message.
When you’re doing college research, it’s smart to stick with things like academic databases, books, and articles that have been reviewed by experts. There are different types of sources some are original materials, others analyze those, and some just summarize info. To figure out if a source is trustworthy, look at who wrote it, how recent it is, and whether it’s backed up with facts. Using stuff like examples, stats, quotes, or stories can really help make your points stronger. And adding visual aids like slides or charts can make what you’re saying easier to follow and more interesting.
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socialsci.libretexts.org socialsci.libretexts.org
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Employ audience analysis. Determine the general purpose of a speech. List strategies for narrowing a speech topic. Compose an audience-centered, specific purpose statement for a speech. Compose a thesis statement that summarizes the central idea of a speech.
Audience analysis is all about understanding who you’re talking to so your message hits home. The general purpose of a speech is basically why you’re giving it—whether it’s to inform, persuade, or entertain. To narrow down your topic, you can zoom in on a smaller piece or find a unique angle that fits your listeners. Your specific purpose statement is what you want your audience to learn or do by the end. And your thesis is just a quick summary of the main point you want to get across.
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socialsci.libretexts.org socialsci.libretexts.org
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Define intercultural communication competence. Explain how motivation, self- and other-knowledge, and tolerance for uncertainty relate to intercultural communication competence. Summarize the three ways to cultivate intercultural communication competence that are discussed. Apply the concept of “thinking under the influence” as a reflective skill for building intercultural communication competence.
Intercultural communication competence is really about being able to connect with people from different cultures in a respectful and effective way. It means being motivated to learn, understanding yourself and others, and being okay with not always knowing what to expect. To get better at this, you can start by getting to know your own culture, learning about others, and tweaking how you communicate. “Thinking under the influence” is just a way to remind yourself that your own culture shapes how you see things and react. Being aware of that makes it easier to communicate in a way that respects other people’s backgrounds.
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socialsci.libretexts.org socialsci.libretexts.org
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Define intercultural communication. List and summarize the six dialectics of intercultural communication. Discuss how intercultural communication affects interpersonal relationships.
Intercultural communication is basically how folks from different cultures talk and understand each other. It involves juggling things like what’s common to a culture versus what’s personal, and how culture can stay the same but also change over time. Because of these back-and-forths, communicating across cultures can get tricky. But when people get it right, it can really strengthen their connections. Knowing about these ups and downs makes it easier to avoid mix-ups and get along better.
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socialsci.libretexts.org socialsci.libretexts.org
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Define the social constructionist view of culture and identity. Trace the historical development and construction of the four cultural identities discussed. Discuss how each of the four cultural identities discussed affects and/or relates to communication.
The social constructionist idea is that culture and identity aren’t set in stone they’re shaped by how we interact with others. Things like race, gender, ethnicity, and nationality have come about over time through history and shared experiences. These parts of who we are affect the way we talk and connect with people, influencing everything from language to customs. They’re not just personal traits but part of a bigger social picture we all take part in. Knowing this helps us understand why people communicate differently depending on their background.
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socialsci.libretexts.org socialsci.libretexts.org
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Define culture. Define personal, social, and cultural identities. Summarize nondominant and dominant identity development. Explain why difference matters in the study of culture and identity.
Culture is basically the shared beliefs, habits, and traditions that bring a group of people together. Personal identity is how you see yourself, social identity is about the groups you’re part of, and cultural identity ties you to your heritage. Some identities hold more power in society that’s what we call dominant while others don’t have as much, and that’s non dominant. Understanding how these identities form helps explain why people have such different life experiences. It’s important to recognize these differences because they shape how we connect and get along with others.
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Define the dark side of relationships. Explain how lying affects relationships. Explain how sexual and emotional cheating affects relationships. Define the various types of interpersonal violence and explain how they are similar and different.
The dark side of relationships is all the messy stuff like fights, betrayal, and sometimes even abuse. When someone lies, it breaks the trust that holds people together and makes things tense. Cheating can hurt in different ways sexual cheating is about physical stuff, while emotional cheating is more about connecting deeply with someone else, but both really damage the relationship. Interpersonal violence can be physical, emotional, or about control, and though they’re different, they all cause serious harm. Understanding these things helps people recognize when something’s wrong and figure out how to deal with it.
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List the different types of workplace relationships. Describe the communication patterns in the supervisor-subordinate relationship. Describe the different types of peer coworker relationships. Evaluate the positives and negatives of workplace romances.
At work, we have different kinds of relationships between bosses and employees, coworkers, and sometimes even friends or romantic partners. When supervisors talk with their team, it’s mostly about giving guidance, feedback, and support, but there’s always that power dynamic in the background. Coworker relationships can be all business or turn into friendships and mentoring. Office romances can make work more enjoyable but might also cause drama or awkward moments if things go south. So, handling these relationships thoughtfully really helps keep the workplace running smoothly.
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socialsci.libretexts.org socialsci.libretexts.org
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Discuss the influences on attraction and romantic partner selection. Discuss the differences between passionate, companionate, and romantic love. Explain how social networks affect romantic relationships. Explain how sexual orientation and race and ethnicity affect romantic relationships.
What draws us to someone and how we choose a partner comes down to things like looks, personality, and what we have in common. Love isn’t just one thing sometimes it’s fiery and intense, sometimes it’s calm and steady, and often it’s a bit of both. Our friends and family can really influence our relationships, either by supporting us or sometimes making things more complicated. Who we’re attracted to depends on our sexual orientation, and things like race and culture also shape how we experience love. All these pieces come together to shape how relationships start and grow over time.
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socialsci.libretexts.org socialsci.libretexts.org
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Compare and contrast the various definitions of family. Describe various types of family rituals and explain their importance. Explain how conformity and conversation orientations work together to create different family climates.
Family can mean different things to different folks it might be your relatives, the people you live with, or even close friends who feel like family. Families have their own little traditions, like holiday get-togethers, birthday celebrations, or regular dinners, which help everyone feel connected. How a family talks to each other really shapes the vibe at home. Some families focus a lot on sticking to rules and agreement, while others are all about chatting openly and sharing ideas. The mix of those two styles decides if a family feels more relaxed and open or a bit strict and quiet.
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socialsci.libretexts.org socialsci.libretexts.org
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Compare and contrast different types of friendships. Describe the cycle of friendship from formation to maintenance to dissolution/deterioration. Discuss how friendships change across the life span, from adolescence to later life. Explain how culture and gender influence friendships.
Friendships come in all sorts of forms some are just casual hangouts, some are really close, and others are more about working together. They usually follow a kind of pattern: you meet, spend time together, grow closer, and sometimes drift apart or even end. As we get older, the way we connect with friends changes too teen friendships might be about doing stuff together, while adult friendships often focus on emotional support, and later in life, friends offer comfort and companionship. Culture plays a big role in how friendships look and what people expect from them, and guys and girls might handle friendships a bit differently when it comes to sharing feelings. Basically, friendships grow and change depending on where you are in life and the people around you.
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socialsci.libretexts.org socialsci.libretexts.org
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Distinguish between personal and social relationships. Describe stages of relational interaction. Discuss social exchange theory.
Personal relationships are the close ones, like with family or best friends, where emotions run deep. Social relationships are more casual, like the connections you have with coworkers or people you hang out with sometimes. Relationships tend to follow a kind of path—from first meeting, to getting closer, facing rough spots, and sometimes growing apart or changing. The social exchange idea is like keeping score, where we think about what we’re getting out of a relationship versus what it costs us. Most of us stick around when we feel like the good stuff outweighs the bad.
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Define self-disclosure. Explain the connection between social penetration theory, social comparison theory, and self-disclosure. Discuss the process of self-disclosure, including how we make decisions about what, where, when, and how to disclose. Explain how self-disclosure affects relationships.
Self-disclosure is basically when you open up and share personal stuff about yourself with someone else. There’s this idea that relationships get stronger as people slowly reveal more, and that we also figure out who we are by comparing ourselves to others—both help explain why we share. What you decide to share depends a lot on how much you trust someone, where you are, and how close you feel to them. When you share the right amount at the right time, it helps build trust and bring you closer. But if you overshare or do it in a way that feels off, it can make things weird or even push people away.
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socialsci.libretexts.org socialsci.libretexts.org
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Define emotions. Explain the evolutionary and cultural connections to emotions. Discuss how we can more effectively manage our own and respond to others’ emotions.
Emotions are basically the feelings we get from what’s going on around us, like happiness, anger, or sadness. They’ve been around forever to help us survive like fear warning us of danger but culture also shapes how we show and understand those feelings. Different places might express emotions in their own unique ways. To handle your emotions better, it helps to recognize what you’re feeling and find ways to deal with it that work for you. And when you respond to others with empathy, it makes connecting and communicating a lot easier.
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socialsci.libretexts.org socialsci.libretexts.org
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Define interpersonal conflict. Compare and contrast the five styles of interpersonal conflict management. Explain how perception and culture influence interpersonal conflict. List strategies for effectively managing conflict.
Interpersonal conflict comes up when people don’t see eye to eye or want different things. There are a few common ways folks handle it: sometimes they avoid it, sometimes they push to win, or they might give in, meet halfway, or try to work things out together. How we think about the conflict and where we come from culturally can really change how we deal with it. What feels okay or respectful in one culture might not in another, so it’s good to keep that in mind. When you’re managing conflict, it helps to stay calm, really listen, be open about what you’re thinking, and look for a way that works for everyone.
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socialsci.libretexts.org socialsci.libretexts.org
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Define interpersonal communication. Discuss the functional aspects of interpersonal communication. Discuss the cultural aspects of interpersonal communication.
Interpersonal communication is basically how we talk and connect with people one-on-one or in small groups. It’s not just about getting stuff done, like making plans, but also about feeling understood and supported. The way we communicate can really change depending on our cultural backgrounds things like how close we stand or how direct we are. Being aware of these differences helps avoid mix-ups and makes relationships stronger. So, it’s really about both sharing information and building real connections with others.
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socialsci.libretexts.org socialsci.libretexts.org
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List strategies for creating listenable messages. Evaluate messages produced by others using competent feedback. Discuss strategies for self-evaluation of communication.
To make your message easy to follow, keep it simple and organized around what your listeners care about. When you’re giving feedback, try to be honest but also kind, pointing out the good stuff along with what could be better. To check how you’re doing, record yourself or think back on how people reacted to what you said. Paying attention to your tone and body language can also show you how clear your message really is. Being open to hearing what others think and making changes will help you get better at communicating over time.
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Identify strategies for improving listening competence at each stage of the listening process. Summarize the characteristics of active listening. Apply critical-listening skills in interpersonal, educational, and mediated contexts. Practice empathetic listening skills. Discuss ways to improve listening competence in relational, professional, and cultural contexts.
Being a better listener starts with really tuning in pay attention, try to understand what’s being said, think it over, respond clearly, and remember it later. Active listening means you're fully present, showing with your body language and responses that you're actually engaged. Critical listening is useful in everyday conversations, school, or even when you're watching the news—it’s about thinking deeper and not just taking everything at face value. Empathetic listening is more about just being there for someone, letting them talk, and trying to truly understand how they feel without rushing to fix it. Whether you're at work, in a relationship, or talking with people from different backgrounds, listening with respect and intention goes a long way.
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socialsci.libretexts.org socialsci.libretexts.org
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Discuss some of the environmental and physical barriers to effective listening. Explain how cognitive and personal factors can present barriers to effective listening. Discuss common bad listening practices.
It can be hard to listen well when there’s a lot of background noise, distractions, or even if you’re just too far away to hear someone clearly. Physical things like being tired, hungry, or sick also make it tough to stay focused. Sometimes, our own thoughts or emotions get in the way—like when you're stressed, daydreaming, or already judging what someone’s saying before they finish. People also fall into bad listening habits, like interrupting, zoning out, or just waiting for their turn to talk. Noticing these habits and distractions is the first step to actually getting better at listening
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socialsci.libretexts.org socialsci.libretexts.org
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Describe the stages of the listening process. Discuss the four main types of listening. Compare and contrast the four main listening styles.
Listening happens in steps you first hear what’s being said, try to understand it, decide what you think about it, respond, and hopefully remember it later. We listen in different ways depending on the situation: sometimes to learn something, sometimes to judge what we hear, sometimes to support someone emotionally, and other times just for fun. People also have different listening styles some care most about facts, some tune into emotions, some want things short and to the point, and others are more laid-back about it. Different styles work better depending on who you’re talking to and what the situation is. Knowing your own style and being able to adapt can really help you communicate better with others.
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socialsci.libretexts.org socialsci.libretexts.org
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Discuss the role of nonverbal communication in relational contexts. Discuss the role of nonverbal communication in professional contexts. Provide examples of cultural differences in nonverbal communication. Provide examples of gender differences in nonverbal communication.
Nonverbal communication plays a big part in how we connect with others, especially in close relationships where things like eye contact, body language, and touch say a lot. In professional settings, the way you stand, speak, or make eye contact can shape how people see you confident, respectful, or unsure. What’s normal in one culture might be totally different in another; for example, some places see eye contact as polite, while others see it as disrespectful. Men and women also tend to use nonverbal cues differently women might show more emotion through facial expressions, while men often use more space or stronger tone. Knowing these differences makes it easier to understand people and avoid mixed signals.
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socialsci.libretexts.org socialsci.libretexts.org
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Identify and employ strategies for improving competence with sending nonverbal messages. Identify and employ strategies for improving competence with interpreting nonverbal messages.
To get better at sending nonverbal messages, just pay attention to your body language and make sure it lines up with what you’re saying. Work on things like keeping good eye contact, using clear gestures, and matching your tone to the situation. It also helps to read the room and adjust how you act depending on who you’re with. When you’re trying to understand someone else’s nonverbal cues, look at a bunch of signals together and think about what’s going on around you. And if you’re ever confused, just ask they’ll usually appreciate you wanting to understand better.
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socialsci.libretexts.org socialsci.libretexts.org
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Define kinesics. Define haptics. Define vocalics. Define proxemics. Define chronemics. Provide examples of types of nonverbal communication that fall under these categories. Discuss the ways in which personal presentation and environment provide nonverbal cues.
Kinesics is all about the way we use our body things like gestures and facial expressions while haptics covers touch, like hugs or handshakes. Vocalics is how we use our voice, like the tone or how loud we speak, and proxemics is about personal space and how close we stand to people. Chronemics deals with how we handle time, like showing up on time or how long we wait before responding. The way we dress and take care of ourselves sends messages too, and our surroundings, like whether a room is tidy or messy, also say something about us. All these nonverbal signals help others pick up on what we’re feeling or thinking, even when we don’t say a word.
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socialsci.libretexts.org socialsci.libretexts.org
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Define nonverbal communication. Compare and contrast verbal communication and nonverbal communication. Discuss the principles of nonverbal communication. Provide examples of the functions of nonverbal communication.
Nonverbal communication is how we send messages without using actual words things like facial expressions, gestures, how we stand, our tone, and eye contact. It’s different from verbal communication, which is all about the words we say or write, but both work together to get our point across. Nonverbal stuff often reveals what we really feel or adds extra meaning to what we’re saying. It’s always happening, can be a bit unclear sometimes, and usually depends on the situation to make sense. For example, a smile shows friendliness, a raised eyebrow might mean someone’s skeptical, and crossed arms can suggest someone’s feeling defensive.
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socialsci.libretexts.org socialsci.libretexts.org
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Discuss some of the social norms that guide conversational interaction. Identify some of the ways in which language varies based on cultural context. Explain the role that accommodation and code-switching play in communication. Discuss cultural bias in relation to specific cultural identities.
When we talk with others, there are social rules like taking turns and making eye contact that help things flow smoothly. How people use language changes a lot depending on their culture—some are more formal, others more laid-back, and what’s polite somewhere might not be in another place. Sometimes we switch up how we talk or change our style to fit in better, which is called accommodation or code-switching. Cultural bias is when we judge people unfairly based on where they come from, and that can cause misunderstandings. Knowing about these biases helps us be more respectful and avoid stepping on toes.
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socialsci.libretexts.org socialsci.libretexts.org
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Discuss how the process of abstraction and the creation of whole messages relate to language clarity. Employ figurative and evocative language. Identify strategies for using language ethically.
Sure thing! Here’s a more casual, natural version of that summary:
Abstraction is when we use general or vague words, which can make things confusing sometimes. To get your point across clearly, it helps to add specific details along with the bigger ideas. Using things like metaphors or colorful descriptions makes what you’re saying more interesting and easier to remember. It’s also important to be honest and respectful with your words, so you don’t mislead or hurt anyone. When you communicate clearly and ethically, it builds trust and helps people understand each other better.
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socialsci.libretexts.org socialsci.libretexts.org
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Identify and discuss the four main types of linguistic expressions. Discuss the power of language to express our identities, affect our credibility, control others, and perform actions. Discuss some of the sources of fun within language. Explain how neologisms and slang contribute to the dynamic nature of language. Identify the ways in which language can separate people and bring them together.
Linguistic expressions come in different forms words, phrases, sentences, and whole conversations. Language is a way we show who we are, earn trust, influence people, and even do things like make promises just by talking. It’s also a lot of fun, with jokes, puns, and playful ways of using words that keep things interesting. New slang and made-up words keep language fresh and always changing. Sometimes language can make people feel left out, but it also has the power to bring us together and create a sense of belonging.
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socialsci.libretexts.org socialsci.libretexts.org
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Explain how the triangle of meaning describes the symbolic nature of language. Distinguish between denotation and connotation. Discuss the function of the rules of language. Describe the process of language acquisition.
The triangle of meaning is all about how words are just symbols that connect to the ideas we have, not the actual things themselves. Denotation is the plain, dictionary meaning of a word, while connotation is the extra feelings or thoughts that come with it. Language has rules like grammar and word order that help us make sense of what people are saying. We pick up language naturally as kids by listening and copying the people around us. Over time, this helps us learn new words and figure out how to put them together the right way.
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socialsci.libretexts.org socialsci.libretexts.org
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Discuss strategies for improving self-perception. Discuss strategies for improving perception of others. Employ perception checking to improve perception of self and others.
If you want to feel better about yourself, it really helps to focus on what you’re good at, talk to yourself in a positive way, and not get stuck on negative thoughts. Setting small goals and giving yourself credit when you hit them can also make a big difference. When it comes to understanding other people, try to keep an open mind and don’t rush to judge think about where they might be coming from. A good trick is to check in with them by asking questions or making sure you’ve got things right before jumping to conclusions. Doing this not only clears up misunderstandings with others but also helps you see yourself in a clearer, kinder way.
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socialsci.libretexts.org socialsci.libretexts.org
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Define self-concept and discuss how we develop our self-concept. Define self-esteem and discuss how we develop self-esteem. Explain how social comparison theory and self-discrepancy theory influence self-perception. Discuss how social norms, family, culture, and media influence self-perception. Define self-presentation and discuss common self-presentation strategies.
Self-concept is basically how we see ourselves, and it grows from our experiences and what other people tell us. Self-esteem is how much we like ourselves, and that also depends a lot on the kind of feedback we get. We often figure out who we are by comparing ourselves to others and noticing the difference between who we are and who we want to be. Things like family, culture, and the media also shape how we think about ourselves and what’s expected. Self-presentation is just how we choose to show ourselves to others, sometimes by highlighting our best qualities or acting differently depending on who we’re with.
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socialsci.libretexts.org socialsci.libretexts.org
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Define perception. Discuss how salience influences the selection of perceptual information. Explain the ways in which we organize perceptual information. Discuss the role of schemata in the interpretation of perceptual information.
Perception is basically how we notice stuff and figure out what it means. We tend to focus on things that stand out to us, like something unusual or really important that’s called salience. When we take in information, we sort it by grouping similar things together or by how close they are. Schemata are like mental shortcuts or frames we’ve built from past experiences that help us make sense of what we see. They help us quickly fill in missing pieces and understand new things without having to think too hard.
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socialsci.libretexts.org socialsci.libretexts.org
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Differentiate between internal and external attributions. Explain two common perceptual errors: the fundamental attribution error and the self-serving bias. Discuss how the primacy and recency effects relate to first and last impressions. Discuss how physical and environmental factors influence perception. Explain the horn and halo effects. Recognize the roles that culture and personality play in the perception of others.
Internal attributions mean we think someone’s behavior comes from who they are, while external attributions blame the situation they’re in. We often mess up by assuming people act a certain way because of their personality (that’s the fundamental attribution error) or by giving ourselves too much credit and blaming outside stuff when things go wrong (that’s the self-serving bias). First impressions stick with us because of the primacy effect, but the last things we notice can also shape how we see someone thanks to the recency effect. How someone looks, acts, or the environment they’re in can really affect how we judge them. Plus, the horn effect makes us see people negatively based on one bad thing, and the halo effect does the opposite, while culture and personality also play a big part in how we understand others.
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socialsci.libretexts.org socialsci.libretexts.org
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Define communication. Discuss the history of communication from ancient to modern times. List the five forms of communication. Distinguish among the five forms of communication. Review the various career options for students who study communication.
Communication is basically how we share ideas and information, whether by talking, writing, or even body language. It started a long time ago with things like cave drawings and storytelling and has now grown into things like social media and the internet. There are five main types of communication: talking to yourself, chatting one-on-one, working in groups, speaking in front of crowds, and sharing messages with lots of people through media. Knowing the difference between these helps us communicate better depending on the situation. Plus, studying communication can lead to lots of cool jobs like marketing, journalism, or public relations.
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Communication is basically how we share ideas and information, whether by talking, writing, or even body language. It started a long time ago with things like cave drawings and storytelling and has now grown into things like social media and the internet. There are five main types of communication: talking to yourself, chatting one-on-one, working in groups, speaking in front of crowds, and sharing messages with lots of people through media. Knowing the difference between these helps us communicate better depending on the situation. Plus, studying communication can lead to lots of cool jobs like marketing, journalism, or public relations.
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socialsci.libretexts.org socialsci.libretexts.org
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Identify and define the components of the transmission model of communication. Identify and define the components of the interaction model of communication. Identify and define the components of the transaction model of communication. Compare and contrast the three models of communication. Use the transaction model of communication to analyze a recent communication encounter.
There are three main ways to understand how communication works: the transmission, interaction, and transaction models. The transmission model is the most basic, where one person sends a message and the other just receives it. The interaction model shows communication as more of a back-and-forth, with feedback and context added in. The transaction model is the most realistic, showing both people communicating at the same time through words, tone, and body language. I recently had a conversation with a friend that matched the transaction model because we were both reacting to each other in the moment and working together to clear up a misunderstanding.
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socialsci.libretexts.org socialsci.libretexts.org
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Discuss how communication is integrated in various aspects of your life. Explain how communication meets physical, instrumental, relational, and identity needs. Explain how the notion of a “process” fits into communication. Discuss the ways in which communication is guided by culture and context.
Communication plays a huge role in my everyday life. It’s how I connect with people, get things done, and express what I’m thinking or feeling. Whether I’m having a conversation with a friend, asking a question in class, or just texting someone, I’m using communication in one form or another. It also meets a lot of basic needs. It helps with physical and emotional health by making us feel connected to others. It helps with practical, everyday things like asking for help or making plans. It’s key to building and maintaining relationships, and it also shapes how we see ourselves and how others see us. Communication isn’t just something that happens once—it’s a process. It’s ongoing, and it changes depending on who you're talking to, what’s going on, and where you are. How we say things can be just as important as what we’re saying. Culture and context also make a big difference. The way we communicate depends a lot on our background, our values, and the situation we’re in. Something that feels normal in one setting might not be in another, so it’s important to be aware of that and adjust when needed.
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Communication competence is about being both effective and appropriate in how we interact with others. It means being able to adapt to different situations, show empathy, and understand the context of the conversation. To build this skill, it’s important to be self-aware, open to feedback, and willing to practice. Emotional intelligence also plays a big role.
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