What do you think a social media company’s responsibility is for the crowd actions taken by users on its platform?
Absolutely, they have a duty to protect their users in case things get overboard. I am thinking about that woman with the racist tweet before going on her plane, although she was messed up for tweeting it, the situation could've turned really ugly really quickly because of the amount of people ready to attack her and find where she is. Yes she brought it upon herself, but there are situations like that that can happen without racist tweets, people can gan up on a person for any reason at any time and it can be unsafe.