Isn't this the case between designers and users of tools, not only in education, but in politics and the workplace? Betsy deVos, the Republican US secretary of Education, is currently attempting to eviscerate public education. She's been scrutinized for never having interacted with a public school in her education or career. How do we bridge this gap between designers and users?
It can also seen in the mass of teachers buying material from Teachers Pay Teachers (a platform on which teachers can purchase teacher-made resources) instead of using books and resources made by bigger businesses.