"I saw that a number of human rights websites were blocked inside the centre! This impedes the legal process - by barring the information that would help refugees prove their case."
I've never seen a more blatant barring of justice than the narrator explained in chapter 3. Preventing people from accessing the internet, one thing that could help them gain their freedom, is pure evil. On top of that, lawyers would have to fight even harder against a system that prevents them from helping those who need it. I can imagine it would seem pretty hopeless, pretty dreary, after having experience after experience of people just not wanting to give you your rights. People not helping.