- Oct 2024
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arbinger.com arbinger.com
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Carla Debow from CenturyLink talks how transformational it is to truly “understand the person on the other side of the table” here:
Please watch this video.
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outward mindset is focused on others and their needs.
And using this information and insight to help pursue the goals of the organization and the greater good.
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then our relationships will continue to be strained and the results we accomplish together much less than they could be.
Does anyone come to mind for you when you read this paragraph?
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An inward mindset is a way of seeing ourselves and others that keeps us focused on our own needs, wants, and goals, often at the expense of others. When we live and work with an inward mindset we see people as objects rather than as people–as vehicles to be used, irrelevancies to be ignored, or as obstacles to be overcome, rather than as individuals with their own thoughts, feelings, and perspectives. Inward mindset tendencies can show up in various ways such as blaming others, justifying our own mistreatment of others, or avoiding responsibility.
With the way this is phrased it seems obvious that we should have an inward mindset and we may initially balk at the idea that we might be working from an outward mindset. However, this can show up in subtle ways. For example, much of our job is trying to get people to change old habits for new ones. We often lead with processes, rules, and exactly WHAT we want people to do without taking into account why they do what they do and WHY they shoud change.
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Outward mindset examples Now that you know what an outward mindset is, how it impacts employees and organizations, and what benefits it offers, you’re probably wondering what it looks like in practice. Take a look at the impact transforming to an outward mindset has had on these businesses: Raytheon leveraged Arbinger’s outward mindset principles to cut $100M in expenses without laying off a single employee. See how:
The following videos are optional: * Raytheon (video 1) * Tubular Steel (video 2)
This video is recommended: * Kansas City Police Department
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Please watch this video
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