2 Matching Annotations
  1. Dec 2022
    1. My own anecdotal experience of research and note taking with index cards dates to 1985 when, in sixth grade, I was admonished to take my notes on index cards so that I could later string them together in outline form to create a narrative.

      I do wonder, but doubt that this is an American system (since Luhmann et al. were European). But this was pushed on us in 6th grade as well, and carried through college, though I was an early adopter of computing already...

  2. Aug 2022
    1. It helps to shift the point of comparison. Instead of comparing up against the ideal, compare down to baseline—the current reality for customers.

      Gap vs Gain