First, some designers demonstrated a desire to linger in the connection phase and not completely detach.
This would be me.
13 Matching Annotations
- Mar 2022
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edtechbooks.org edtechbooks.org
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Additionally, to recall, in the “detachment” phase of the empathetic design model, a designer steps back and takes stock in the users’ worlds. This practice allows a designer to reflect on new ideas and insights to help the users.
I write things at my job, but never test my own words. It seems that the detachment phase would be better served by someone else -- another designer familiar with the personas and the goal of the project -- to conduct this review.
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. If designers do not embrace the advantages of empathic design, they can experience unsatisfying results.
Yes. I can see this happening, if a designer thinks their bias has been put aside but hasn't actively worked to do so.
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“relating to,” more than just “knowing about”
I like this distinction. It goes along with the experience in learning experience design and finding something relatable.
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Empathy is the intuitive ability to identify with other people’s thoughts and feelings (Kouprie & Visser, 2009).
Interesting. If it's intuitive, how do you teach it?
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Empathy interviews and empathy mapping are methodological tools that provide a means to learn what is important to learners, to reveal emotional and perhaps tacit insights, to explore behaviors, needs, and challenges, and ultimately to develop a deep understanding for the daily lived experiences of target learners.
I've listened to user interviews, and would get a visceral reaction sometimes when they said something. That one definitely goes down on the sticky note.
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Similarly, the SMEs with whom learning designers might collaborate (e.g., physicians, nurses) may have deep domain knowledge and practice-based experience but be professionally distant from the lived experiences their patients might face.
This reminds me of my child, who was seeing a psychologist. He didn't think she could help him because she didn't have his disorders. I suggested he ask her about that, to ask why she thinks she could help.
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conscious learning emerges from activity (performance), not as a precursor to it. So activity theory provides us with an alternative way of viewing human thinking and activity
When I was in 7th grade, my teacher played the Schoolhouse Rock version of the preamble to the Constitution for five minutes at the end of class every day for two weeks. I'm almost 50, and I can still sing every word.
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The roots of instructional systems design can be found in behaviorist theories of knowledge acquisition (Gagné & Briggs, 1974), which eventually led to more cognitivist perspectives (Schuh & Barab, 2008), which in turn gave way in the early 1990s to more constructivist approaches (Honebein, 1996; Jonassen, 1991). This consequently signaled a shift from more objective epistemological views to an understanding of knowledge as more subjective and individualistic (Ertmer & Newby, 2013). With this came a recognition of the centrality of the learner to the learning process, and a move away from traditionally more instructor-centric approaches (e.g., Soloway et al., 1994).
Interesting to see the history laid out like this.
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the customer is always right
..."In matters of taste."
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If institutions are asking learners to be ethical in their academic assignments, shouldn't institutions do the same when it comes to working with learners?
Ah, this is where FERPA would come into play! It would be important to have privacy standards for learners in the education setting.
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How long have they been out of an educational setting?
This made me smile; I was out of an education setting for over 20 years before taking this certificate class. The Internet was barely a Thing when I graduated college. These online classes have been an adjustment!
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the learner contributes to the instructional design of the course and miscommunications between the learner, instructor, and course goals are identified
I love this. I know the learners might not be the actual people used in the analysis, but having that contribution is invaluable and will translate to the learner feeling seen.
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