The key points from the article are as follows:
TQM involves a comprehensive and systemic approach to quality management that requires a cultural shift within the organization. This cultural shift can be difficult to achieve and may require significant investment in training and education.
TQM requires the involvement and commitment of all members of the organization, from top management to front-line employees. This level of involvement can be difficult to achieve and may require significant communication and coordination efforts.
TQM requires the implementation of a complex set of tools and techniques, such as statistical process control, quality function deployment, and process mapping. These tools can be difficult to implement and may require significant investment in technology and infrastructure.
Other transformational strategies, such as Lean and Six Sigma, are more focused on specific tools and techniques and may be easier to implement in some cases.
However, the authors argue that TQM is a more comprehensive and sustainable approach to quality management than other transformational strategies. TQM can lead to significant improvements in quality, productivity, and customer satisfaction, but it requires a long-term and sustained effort.
Overall, the article provides a balanced assessment of the difficulties involved in implementing TQM and highlights the need for a comprehensive and sustained effort to achieve success with this approach to quality management.