Artifacts
e.g. holy text, Declaration of Independence, etc.
Artifacts
e.g. holy text, Declaration of Independence, etc.
confirming the original belief.
you can use your thinking patterns to break this cuycle
actively work on her confidence
having confidence can increase your perceived value
s focus on the issue, not the person.
attacking the person will only create more conflict
Conflict styles.
each has its own uses, and can be the best approach in various circumtances
Styles of Conflict Management
styles probably depend on the individual's goals and values, which could result in a disconnect in resolution patterns
substantial conflict
an issue with what is being done itself
Gossip/Backbiting
can tear down a group from the inside out and create cliques that divide the group
ddress Problems Early
can help to prevent bad habits from forming in the first place
group norms. T
like establishing a corporate culture objective
may result in confusion or inefficiency
members must be experienced and well-versed in their work already. Also, the assignment should probably have some room for error in case of miscommunication/inconsistency
contribute ideas and take part in decision-making processes.
can help team members grow and develop for eventual promotion and long-term satisfaction
reduces morale and creativit
should not be used often; only when necessary and another style is very impractical
open communication and deeper connection.
it is very important to have good communication in relationships; that is the foundation of a healthy, lasting relationship
appreciative listening
reserved for things you enjoy/support/believe in. the most "fun" type
mirror the speaker’s emotions
should be comforting to the speaker
active evaluators
looks for places to challenge what is being received; does not take factuality for granted
educational settings, professional settings, and any situation where clear instructions or data are being conveyed.
goal is to obtain a deeper understandinf of a topic
listening approach
should change based on goal and purpose
Personal presentation
Grooming and presentation habits are critical for making good first impressions
Punctuality is highly valued, and efficiency in completing tasks takes precedenc
This is generally the American approach to time
unnecessary filler
using filler words diminishes credibility
. A firm handshake at the beginning of a business meeting can nonverbally convey professionalism and confidence
stength of a handshake is very important, and can tell a lot about someone's perceived character
some societies using them frequently and others relying on them les
e.g. italians use gestures very frequently
scratching an itch, twirling hair, or fiddling with a pen when nervous
seems similar to habits--especially those regarded as bad habits.
einforcing or even contradicting our spoken words, thereby shaping how others perceive our credibility, sincerity, and emotional state
nonverbal communication is as important or more important than verbal
digital misinterpretation
it is hard to interpret tone over text or email, and sarcasm can often be misunderstood as aggression or confrontation. Playfulness can also come off the wrong way, as can many other sentiments
direct eye contact, for instance, is respectful in some cultures but confrontational in others
This serves as a good example for why it is useful to understand other cultures so that you do not accidentally offend someone via an unintentional miscommunication.
anticipate noise
It is often easier to address a problem before it arises instead of trying to deal with it in the aftermath
both senders and receivers at the same time.
Example could be socratic seminar-type discussions in class, where everybody is simultaneously engaged in observing others in order to refine their own response. This is definitely the most complex one to understand.
mutual understanding and responsiveness.
This method could break down if someone is confused, or is not paying attention (e.g. on their phone)
processes
An example could be a mass email or newsletter, where the sender is not expecting a response and the receiver does not see any need to reply
process
what makes sense to one person may not translate the same to another person.