How does your message impact your receiver? Or, in other words, what’s in it for them?
They can address the situation ahead of time, so nothing catches them off guard when it happens.
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- Jan 2026
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saalck.pressbooks.pub saalck.pressbooks.pub
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What does your receiver need to know?
My boss needs to know that I’m sick and unable to come in, when I expect to be available again, and any important client information she may need.
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