However, patients who churn echo the dissatisfaction by complexity tier effect we saw at the top of this analysis.
High complexity with lower churn--better foundation to relationship due to amount/quality of work being performed? More time to establish relationship? More opportunity for advocate wins given higher red line commissions above?
intake needs met
Is there an upstream issue of identifying their needs correctly?
in
to
at any point
True now, but wasn't always. For most of this, we weren't getting CSATs past 8 weeks of engagement.
submit their reviews
Would elaborate a little. Does this mean they submit their first review faster, or they respond to each marketing prompt faster? (Though I think they did away with the time-specific prompts recently, would want to verify that, and even if they did, it wouldn't affect this by much.)
nothing
noting