Educators have a responsibility entrusted upon them when educating learners. The duties include but are not limited to, creating a safe environment and being professional not just in virtual space but also in digital space. When educators neglect their responsibility to be professional and ethical (an expectation that we often have for students), this can be detrimental to learners.

Within our three-stage process, personas are essentially artefacts of empathetic understanding that can be continually referenced across design phases. The multi-stage process of developing personas serves multiple purposes from a learning design perspective. First, the process brings the designer directly into contact with representative members of the target population and requires the designer to engage in deep, personal questioning so as to elicit aspects of everyday life and lived experiences of the people for whom the intervention is being developed.