Although clinicians were recommending apps to clients, they noted that “a lot of clients will tell me they have no memory left to download apps. They have to delete stuff to add an app, and it has to be more important than their game”—Adult 1. As this topic was expanded upon, it became clear that smartphone access did not translate into reliable means of communication between client and clinicians, nor did it mean that clients were always able to take advantage of the full spectrum of opportunities available through smartphones.
we all know there's a lot of friction when it comes to having patients actually download an app - need to design web-based apps that don't require users to download new updated versions