Several participants talked about the provider transmitting a ‘vibe’ that made them not trust the providers even if theycould not explain the communication cue explicitly in words. PT14 describes the “vibe” of a negative interaction:
Question: I know the participants said they struggled with defining/elaborating but there was a second interviewer there to ask follow up questions and I wish they did. I can't help but wonder about the details of the "weird/awkward vibe". Was it body language, like the physician not making eye contact, not facing or sitting down next to the patient, or too much time on the computer? Was it the tone and if it was paternalistic, too formal and rigid like robotic or reading off a script, or dismissive? I just feel like this doesn't feel very constructive and any concrete detail would help a lot.