- Sep 2021
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www.flyingvgroup.com www.flyingvgroup.com
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What you should do is connect your customer loyalty program by providing a part of your profits to a greater purpose.
Hypothesis: Customers like brands that are socially responsible.
NOTE: Customers will support brands that genuinely believes in the cause they are supporting.
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As your audience creates more and more experiences with your product or brand, then people have more things to share with you and their friends.
Hypothesis:'Your customers are your own marketing team.
NOTE: Customers who are delighted to the point that they are poassionate are the first ones to tell people what theythink
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The best way to make the perfect product design is to connect it with emotional branding.
Hypothesis: Making a product design that appeals to the customers is effective.
NOTE: People like personalization. It corresponds to their ego, their need to bve addressed.
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Another important marketing technique is storytelling; it is based on an emotional narrative that connects the story of the brand, product, or service with the audience by connecting experiences and backgrounds.
Hypothesis: You can connect a story with any emotions you want to use.
NOTE: It's a matter of knowing what kind of emotion you want to use and envoke. There are true to life stories online that are isnpirational that you can use.
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By having an emotional brand, you know which emotions have to be directed to your audience through their visit to any of your accounts.
Hypothesis: Emotional branding gives you the direction how to approach your customers.
NOTE: You can experiment which type of emotion to use but it's easy to see which one will be profitable to use.
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Emotional branding for marketing strategies is the same as adding extra virgin olive oil to salads; it elevates everything and makes your actions appeal to a larger audience.
Hypothesis: Emotional branding is applicable in any marketing effort.
NOTE: Emotional branding allows you to make use of strategies that can make your customers react.
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Creation of discrepancies between your brand identity and the customers’ needs.
Hypopthesis: If you get lost and stray away from your original goal, it might create confusion between you and your customers.
NOTE: Create a good plan and stick to it. You might be promoting youir product or service the wrong way that doesn't resonate with the needs of the customers.
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It is hard to determine a positive emotion that you want to include in your branding, and even if you do, this might not be the right one for you.
Hypothesis: You must pick the right emotion to use for your branding.
NOTE: There are many types of positive emotions to use but you must carefully weigh how to convey your story to your customers.
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Emotional branding is a complicated, multifaceted process, which can be tricky and challenging for anyone.
Hypothesis: Emotional branding is difficult.
NOTED: Ads must be trid and tested with specific metrics to see if it's working. It is a tedious process that one must not be taken lightly.
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Knowing that you co-exist on a common basis, you can create better, personalized, and targeted marketing campaigns.
Hypothesis: Emotional branding alloes businesses to target specific types if audiences.
NOTE: Using emotional branding withg your ads allow you to find the right people who will love your products. Theyw ill come top you if they believe in your offer.
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Emotional branding offers your company what you need to be different and stand out from the rest of your competition.
Hypothesis: Emotional branding offers a leverage that allows you to be unique.
NOTE: Emotional branding allows you tbe creative and to brainstorm various ways that you can use emotions, stories, and community to define your product or service.
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twitter.com twitter.com
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The future of sport is built on firsts and never-seen-befores. It’s where “what if” becomes “why not?” It’s where @realshellyannfp and @DiedetheGreat and @_ajawilson22 make the impossible possible. Watch and see how tomorrow could be the best day ever.
Hypothesis: A brand that uses human victories tells stories thaty people can relate to.
NOTE: Nike mentioned three athletes with different stories of victories despite the odds. Stories of human triumph against various odds is always a huge hit to customers, as they relate to the athletes here and to the brand.
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www.instagram.com www.instagram.com
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To everyone caring for themselves, we see you and applaud your strength.
Hypothesis: Timely positive messages get attention.
NOTE: Coca-Cola realizes that 2021 is still difficult for many people and they've provided this message to let people know that it's okay to care for oneself, to rest and to retreat from working so hard. Self-care is something that many people neglect because of how hard the times have become. But they need to know that it's definitely okay.
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Getting Word-of-MouthThe last stage is the one where you don’t really need to do as much marketing as you did before because you will be getting way more word-of-mouth. This can be expected for big and medium-sized businesses, but small businesses and entrepreneurs can especially benefit from this because they are the ones that would profit from directing their budgets to other causes.
Hypothesis: The first batches of customers will do the marketing for your "for free".
NOTE: When people like your brand, they will talk about it, tell their family and friends about you. You don't even have to pay them directly at all. When you reach this stage, you don't have to put as much effort into marketing similar to when you're first starting.
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Building Customer LoyaltyAfter you start developing your relationship with the customers, you will need to also find a way to build customer loyalty in them. While the relationship can influence the customer’s decision to return, it’s customer loyalty that truly focuses on creating a returning customer from a one-time client. Relationships with customers also include more things because they take into account pretty much all the interactions your brand has with the customers, from ads to social media comments to email subscriptions to purchases.
Hypothesis: Get the trust of customers and you'll build a community.
NOTE: Every type of relationship is built in trust. Once the customer gives their trust and realized that what you're offering is meeting their trust in you halfway, they are more likely to keep buying your product not just because it's meeting their needs to solve the problems but because you're giving them good service in relation to buying from them.
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Developing a RelationshipThe third stage is a little ambiguous because it could start either before the purchase itself or already after the first purchase. Either way, developing a relationship with your customers is more important than you may think because it allows you to convert this one-time client into a returning customer, which is crucial for the success of your business. Having returning customers is much cheaper and easier than trying to acquire new ones every time.
Hypothesis: A relationship with the customer can develop right away upon the first product purchase.
NOTE: Depending on how you present your ads, some customers will immediately love your product or service at the get go. It happens especially at the right time and at the right platform.
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Encouraging Purchases with Emotional BrandingThe next stage involves encouraging purchases from the customers that you attracted. You can try repeatedly exposing them to your ads, interacting with them on social media, and so on. This stage is somewhat of a transitional one. Notably, it joins the first stage and the purchases your customers make. At the same time, you might find that this stage is not the easiest one. In fact, persuading first-time customers to make the purchase is sometimes harder than it seems.
Hypothesis: The second step is to pursuade the customer to buy.
NOTE: Images and videos of the product being used is an effective way to invite customers to try your product. Make every scene count.
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This first stage involves capturing the attention of your potential customers. You can mostly achieve this with the help of ads. At the same time, other tactics can also be useful for bringing more attention to your brand. The first interactions your potential customers have with you are significant because they will define the impression they get of your business and whether or not they decide to continue engaging with you in different ways. Consequently, you want these interactions to be positive.
Hypothesis: Capturing the attention of people is the first step to get them to give your brand a chance.
NOTE: The first impression needs to be postitive in general.
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Emotional Branding Best Practices
Hypothesis: Emotional branding comes with guides to help marketers create the best campaigns.
NOTE: There are best practices in place for the creation of emotional branding ads so that your ad will sound and look right for your customers.
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Petcube’s interactive pet cameras bring users joy by being able to engage with their pets wherever they are. Their branding shows “pet parents” laughing and smiling as they play with their pets through the apps on their smartphones.
Hypothesis: People will do anything for their pets.
NOTE: Instead of pet owners, the brand calls them Pet Parents. That means they are considered more than just the keepers of their pets. Pet Parents sound more heartwarming.
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Patagonia evokes a feeling of responsibility and its customers identify with the company’s commitment to the environment. Patagonia’s fight to conserve open spaces, tear down dams, and restore the environment has created a loyal base of customers that will unwaveringly support their brand.
Hypothesis: A brand that takes up a cause sends a huge message to the customers.
NOTE: Patagonia fighting for public lands gives them a champion-like image, that a company like this stands with the people.
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some companies look at how they can adapt their brand awareness strategies to influence customers on a psychological level with a tactic called “neuromarketing.”
Hypothesis: Neuromarketing is effective because you're reaching to your customers deeper than any kind of marketing.
NOTE: Neuromarketing goes deeper than introducing the specs and surface features of your product.
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“X is effective against 99.9% of churn.” Logos, Aristotle’s most persuasive pillar of the three, is also the most dependent on the other pillars. Just pointing out facts, statistics, or features to consumers usually isn’t enough to convince them to take action. Show your audience what your product can do for them, and try to make a connection between their emotions and your logic.
Hypothesis: If it makes sense to people, if they understand it, they will buy it.
NOTE: You don't have to work too hard when you're using logic. People will get your product when they understand that they need it.
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“X: Live, Laugh, Long-Term Retention.” Pathos motivates consumers to take action by creating a sense of urgency, a fear of missing out, a sense of belonging, and more, as long as it is done carefully and doesn’t make the consumer feel like their emotions are being manipulated. Non-profit organizations consistently use pathos to establish empathy and bolster their branding strategy.
Hypothesis: Relate to your customers to get their attention.
NOTE: Appealing toi the emotions of the consumers is the goal here.
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1. Ethos: Appeal to Credibility and Ethics“Three out of four doctors recommend X over the competitors.”When a doctor or another influencer endorses a product or service, an advertiser is appealing to ethos. Ethos in branding can take many forms: quoting experts in a field, citing sources, testimonials from customers, and case studies, for example. Appealing to ethos builds trust and credibility within your industry and establishes your brand as the authority in the space.
Hypothesis: People trust experts.
NOTE: People will believe brands that have the approval of experts such as scientists, doctors, and credible professionals.
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Emotional Branding Appeals to Ethos, Pathos, and LogosRemember Aristotle? He’s the one we can thank for the three foundations of persuasive marketing techniques: ethos, pathos, and logos. When you are able to balance all three of them you have an emotionally powerful brand.
Hypothesis: Use ethos, pathos, and logos to formulate powerful emotional advertising.
NOTE: Brands that are able to pull in customers trust ads that have credibility, are able to relate to the human condition and are making sense.
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sleeknote.com sleeknote.com
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Telling stories, be it about yourself, customers, or your products and services, go beyond inviting readers to learn more; they draw you in and remind you that, behind the brand, are people—just like you
Hypothesis: A good story is captivating.
NOTE: What always catches my attention is a good story. This is similar to the companies sharing their process to the customers.
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In sum, if you’re selling expensive products in a competitive industry and you know prospects are likely to have questions—don’t be afraid to create dedicated landing pages to overcome objections.
Hypothesis: Creating a landing page that shortly explains why your product is the way it is can grab attention.
NOTE: This kind of copywriting requires to be quick and creative so that your readers won't be bored.
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There’s something captivating about adding specificity to a product’s process—the process’ originality, the inclusion of descriptive adjectives, the journey from initial idea to finished product.
Hypothesis: Arousing curiosity is another effctive marketing strategy.
NOTE: This reminds me of Welsch Grape Juice. The history of how it was made is printed at the back of every bottle. I always feel satisfaction reading it whenever I get tempted to buy the grape juice. And in a way, I feel like family, because the process of creating the juice was shared to me. Like, this delicious juice that I'm having was created through the process of pasteurization.
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“We wanted to surprise our customers (and the people who have supported us over the years) by making Black Friday accessible for a full week!” a representative later confirmed. “We also wanted to pay homage to the Mark in all of us, for all the accidental emails we’ve sent over the years!”
Hypothesis: Creativity in copywriting can go a long way.
NOTE: Mistakes can be used to surprise your customers. In Brookline's case, sending emails by mistake. But this time, they used that to direct the customer to a special discount.
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On Bellroy’s corporate gifting page, they communicate their buyer’s understanding and offer a bespoke solution based on what they’re looking for.
Hypothesis: Successful copywriting can pull the heartstrings of customers.
NOTE: When you're a business reaching out to another business, you'd want to mention their team because they are the backbone of the company. When they care about their people, they will want to do business with another business that can help them make their team fee special.
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Notice how, in Step 2, BarkBox sell, not to the buyer herself, but the buyer’s pet. Dogs can’t verbalize their dissatisfaction (or anything for that matter, sadly) so it’s a clever marketing ploy on BarkBox’s part.
Hypothesis: Capturing the interest of your customers wins you business.
NOTE: This dog toy subscription company addressed the pets of the owners who buy the products. As a company that caters to dogs, they were able to capture the attention of the customers through humor. Dogs can't voice out their opinions but the company used copywriting to make sure that the dogs "have a say" about the product.
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www.entrepreneur.com www.entrepreneur.com
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It’s also about creating community. The best brands created communities accidentally. For instance, Costco didn’t intend to create a community with their memberships, but you know if you’re a Costco member and you’ve had a discussion with another member that you’ve likely talked about some product or service they have.
Hypothesis: The best brands tend to develop followers.
NOTE: It's one thing that cannot be helped. Anyone who experiences a good experience with a brand tend to share it with others and they flock over that brand.
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Consistency is the key to any branding campaign. Since branding is a promise, you make to your customers. This promise MUST be made consistently throughout your front and back-end marketing campaigns to maintain integrity.
Hypothesis: In every marketing strategy, always keep the promise to the customers.
NOTE: In every marketing campaign, you must always have a clear and concise mention of what the product or service can do for the customer.
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What emotions are evoked when my customers receive my product or service?What are the pain points that my customers are trying to solve?What is the end-state of receiving my product or service for an extended period of time? What are the results my product or service delivers?
Hypothesis Understand your product first before marketing.
NOTE: Learn what you can bring to the table before trying out any strategy.
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Understand what emotions your customers are craving, and you will win your branding efforts. Oftentimes, a business’s marketing campaigns focus too much on delivery mechanisms and not the state the customer will be in once they receive the product or service.
Hypothesis: The customers are always the main focus.
NOTE: The customers' wants are always the highlight of emotional branding.
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Coca-Cola sells happiness. So does McDonald's. Visa sells the feeling of freedom. Toyota sells freedom, reliability, adventure. Many large brands sell you a feeling and deliver it through service or product. They deliver it through an experience.
Hypothesis: Emotional branding is an age-old technique that works.
NOTE: Large brands have been using emotional branding for years and you can see it on their ads.
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www.referralcandy.com www.referralcandy.com
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P&G is a company that encompasses a wide range of products all meant for the home, so it’s a powerful move to do a little emotional branding on the home aspect of their company just as millions of people sit down to watch their commercial from home.
Hypothesis: Mothers are the real masters of the household.
NOTE: P&G knew what they were doing when they included mothers in emotional branding. P&G are centered around the home so it makes sense to appeal to the ones responsible for purchases for the household.
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Always, a company that sells feminine products, flipped the age-old insult ‘like a girl’ on its head by launching an entire campaign that looked at all of the amazing things that girls and women are doing both in sports and in the world.
Hypothesis: When you're backed by females, your brand basically wins.
NOTE: Funnily enough, I always find this true with boybands, lol! But it's basically the same with businesses. I like female empowerment. And this strategy worked because the company flipped something negative into a postive. In this modern era, some women still have to prove themselves to men.
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Surprisingly, people feel more loyal to a brand that was present during a scary situation than to brands that were present during a pleasant situation.
Hypothesis: People want something reliable.
NOTE: To me, this isn't really surprising because people tend to remember what made the most impression. In real life, people will remember the one mistake out of the 99 things you did right. Fear is also a stronger emotion because it's when one's senses are heightened. Your adrenaline rushes and you're more alert during that time.
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Social media provides an endless audience and with the right content, you can expand your reach tenfold.
Hypothesis: Social media is a gold mine.
NOTE: I've always thought social media is where to be if you want to build up your brand.
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Another branding strategy that many companies use is to build an emotional connection with their target audience by touching on negative feelings, such as sadness.
Hypothesis: People live for the drama.
NOTE: The reason for my hypothesis is that it's also beneficial to the customers. Tearjerkers help them release emotions that they've been holding onto. Strong emotions linger longer.
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Before you can convince people to buy your product or service, you first need to convince them to trust your brand.
Hypothesis: First impressions on products and services lasts.
NOTE: Brands need an effective way to capture the imagination of the customers.
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negative emotions like fear, it moves people to act with an emotionally based response.
Hypothesis: Emotional marketing can use negative emotions to their benefit.
NOTE: I especially find it effective when placing workd like LIMITED TIME ONLY. Customers buy the item out of fear of missing out.
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www.facebook.com www.facebook.com
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In celebration of its first full year of plastic neutrality, Nestlé Philippines is determined to do more together for the environment.Today, we learn about the importance of solid waste management for the planet and how we can start living a more sustainable lifestyle from home with Anna Oposa, the Executive Director and Chief Mermaid of Save Philippine Seas.
Hypothesis: Companies are more likely to gather a following when they involve consumers in social awarness activities.
NOTE: Nestle Philippines is promoting Kasambuhay which is a more expansive take to KASAMBAHAY (someone you live with under the same roof). Nestle supports environmental causes an that shows their concern for nature.
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twitter.com twitter.com
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Chris survived cancer, and his 4th birthday was also his 9th month in remission. His parents told us he loves Amazon, so we surprised him for his special day. Happy birthday, Chris! To many more.
Hypothesis: Emotional branding hits two birds with one stone.
NOTE: Amazon featured this little boy on their social media. Chris is a cancer-survivor who just turned 4 years old. Amazon did this to 1) humanize a large and well-known brand (themselves); and 2) to keep bringing awareness to cancer.
At the same time, it helped put a break on customer complaints, which are abundant before they made this post.
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Chris survived cancer, and his 4th birthday was also his 9th month in remission. His parents told us he loves Amazon, so we surprised him for his special day. Happy birthday, Chris! To many more.
Hypothesis: Emotional branding hits two birds with one stone.
NOTE: This post from Amazon brings attention to Chris, a cancer-survivor who just turned 4 years old. Amazon uses this type of emotional branding for two reasons: 1) To humanize a large and well-know company, and 2) to keep bringing awareness to an important social cause. In this case, cancer.
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www.instagram.com www.instagram.com
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Our support goes beyond today. 🌈 Tap through to take a look at 6 LGBTQIA+-led brands and businesses you can champion always ~ Tag more queer kickstarters and entrepreneurs in the comments! 👸🏽❤️ Let’s step up and support our colourful community in all the ways we can!
Hypothesis: Businesses can use emotional branding to keep up with the times.
NOTE: Colourette Cosmetics is a Filipino makeup brand that also promotes inclusivity. It's cosmetics is geared towards the younger generation no matter the gender.
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fashionandtextiles.springeropen.com fashionandtextiles.springeropen.com
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Self-determination theory proposes that an individual’s well-being is dependent upon satisfaction of three basic needs: relatedness, competence, and autonomy.
Hypothesis: Customers also have the need to feel connected to others as much as they can.
NOTE: Customers value freedom, relatability to the plight of others and knowing that they are capable of helping. It gives them a sense of purpose.
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Warm glow can result from volunteering, donating, or spending money on others. In the study of Dunn et al. (2014), regardless of a country’s economic level, consumers report they experience greater levels of happiness from prosocial spending than from self-purchases.
Hypothesis: Customers like brands that gives them the opportunity to do more so that they don't have to feel guilty about spending.
NOTE: Not to make is sound like people are petty, but personally, I would buy from a brand that also supports good causes if my money will also help other people, animals, or the environment. Brands that can offer the chance to customers to make a difference is emotionally rewarding to customers.
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brands gain success when their business models emphasize a collective feeling of “us” or “we,” rather than you or me. A growing trend shows that people enjoy helping others, a phenomenon called warm glow
Hypothesis: Consumers like the idea of togetherness, community, or group because it perceived as something positive compared to being alone. People also like the feeling of being needed.
NOTE: Brands that foster the feeling that no one is alone in this world is appealing to customers because the brand seems to understand that we are not alone in our ordeals.
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Another example of products that appeal to consumers’ authentic self are old or vintage and retro clothing that serves a unique style statement and juxtaposition to mass produced garments (Fischer 2015).
Hypothesis: Period clothing appeals to a certain amount of demographic.
NOTE: Those customers from this period will likely appreciate such style as well as the younger generation who can identify with the lifestyle and aesthetic of that period.
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The actual self is closely related to the “authentic self” that embodies who an individual is and how he/she discovers his/her true self (Harter 2002). This actual self seems to be increasingly influential to consumers seeking authenticity in marketing messages (Gilmore and Pine 2007) that focus their current selves rather than their future, idealized selves.
Hypothesis: Brands that value authenticity are more appealing to the masses.
NOTE: Brands that uses real-life models to wear or represent their products carry the message that the brand works because they don't have to use models who are already commercially attractive. For example, a company that makes apparel with various sizes of clothing uses actual women who are skinny, mid-sized, plus-sized and BBW.
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There are two forms of self-concept: “actual self” and “ideal self.” Actual self reflects present perceived reality of an individual (i.e., who I am now). In contrast, the ideal self refers to the individual’s aspirational self, which manifests a vision of ideals and goals related to his or her future self (i.e., who I would like to be) (Lazzari et al. 1978).
Hypothesis: Brands muist understand transformation and the need of the customer to experience that.
NOTE: Customers want to feel the 'before' and the 'after.'
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A brand becomes more prominent in an individual’s self-image than ever. Thus, the strength of consumer-brand attachment depends on the extent to which consumers believe the brand reflects themselves (Park et al. 2010).
Hypothesis: Customers will buy from brands they can relate to.
NOTE: A brand that understands their target market are morelikely to gain buyers.
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identification of five sensory experiences (i.e., think, feel, sense, relate, and act), proposed four dimensions of brand experiences: affective, behavioral, sensory, and intellectual experiences.
Hypothesis: A brand must be able to reach the customers that satisfies all the five senses.
NOTE: Feel, sense, relate, think, act - brands must be able to trigger all these sensory experiences, which can be challenging.
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A brand experience includes subjective sensations, feelings, and evaluations, which are internally processed responses to brand-related stimuli like brand design, visual identity, packaging, communications, and other environmental cues
Hypothesis: A complete brand triggers the customers to appreciate the features of the product, how the product communicates itself, and other sensory-satisfyers.
NOTE: There are a plethora of components that make up a brand experience which is why the features and the price are not enough.
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In his revised hierarchy, “deficiency needs” that include physiological well-being, safety, belonging, and self-esteem, arise from deprivation and are necessary to avoid unpleasant consequences.
Hypothesis: Customers who have had unpleasant experiences develop strong needs that must be met.
NOTE: Customers have deficiency needs that must be met. Brands can be successful if they're able to meet the needs of consumers who've had bad experiences before.
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In experiencing a brand, whether it is a product, service, or a retail store, consumers do not just look for quality or low prices; they want to gain emotional rewards from enticing store atmosphere, superb customer service, and entertaining experiences.
Hypothesis: People are not just looking for something affordable, they are also looking for a brand that they can rely on.
NOTE: Nowadays, affordable prices are not the main feature anymore. Customers want sensory satisfaction.
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explore marketplace trends that support emotional branding defined by consumer experiences, authentic self, warm glow, and co-creation. Second, we propose a model for emotional branding strategies relevant to the fashion industry in terms of sensory branding, storytelling, cause branding, and empowerment. It is important to note that one or multiple marketplace trends are reflected in strategies discussed in this study.
Hypothesis: Customer-centered marketing is a proven strategy.
NOTE: The strategies revolve around the emotion, identity, inspiration and events that consumers can identify with. Fashion marketing must include telling a story, finding a cause in relation to your brand and giving power to the customer.
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Presumably, emotionally attached consumers are a brand’s highly profitable market segment
Hypothesis: Emotionally attached brand followers are more likely to be repeat customers.
NOTE: Emotionally attached consumers will keep buying from that same brand because of familiarity.
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Emotional branding establishes itself as a critical factor in developing brand loyalty, which has been conceptualized as a long-term, committed, and affect-laden partnership devised to characterize consumer-brand bonds (Fournier 1998). Increased loyalty driven by emotional branding, in turn, leads to higher sales.
Hypothesis: Customers stick to a reliable brand that knows how to appeal to their emotional needs.
NOTE:** I find that building a community around a product or service is effective because customers like getting exclusive updates, sales, propmos, giveaways, and more as a means to cause excitement.
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consumers do not forget how a brand makes them feel.
Hypothesis: Consumers tend to stay loyal to a brand for many years after consistent good experiences. NOTE: I find this specifically true. I also have favorite brands because I've become emotionally attached to them. An example is a restaurant that my whole family and I used to eat at when my brothers and I were still kids.
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engage their customers, appealing to their needs, aspirations, dreams, and ego
Hypothesis: Customers want fantasy, regalness, making them believe that a clothing on another will also look good on them.
NOTE: Fashionwise for women, we want to feel good and feel attractive in what we wear. Depending on the type of woman wearing the clothing, our thoughts range from "I hope I look decent enough!" to "I hope he/she'll notice how good I look!"
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customer loyalty is at its lowest levels due to lack of product diversity and high brand switching
Hypothesis: The fashion market is too condensed and people have no time to consider clothing designs anymore.
NOTE: Honestly, no one has time to look at every clothing brand that's on the market. Some styles are either too simple or bold or too expensive for people's tastes.
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fashion retailers employ emotional branding as a way to engage their customers, addressing the growing trend of consumers’ seeking emotional relationships with a brand.
Hypothesis: Customers want something different and they will be able to see that only in an intimate relationship.
NOTE: Customers today, more than ever, respond to brands with engaging stories or relatable or meaningful reasons why they are who they market to be.
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fashion brands struggle to distinguish themselves to increasingly apathetic consumers
Hypothesis: Customers want more than what they can see. If they can't feel anything aboiut a brand, they won't buy from it.
NOTE: I believe design doesn't do much for customers because a piece of clothing has to resonate with them. Me personally, a dress that others may find pretty won't be as attractive to my eyes.
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