Digital badges: validated indicators of accomplishment, skill, quality, or interest that can be earned; badges are a visual, short-term reward for completing an action, given to users for performing a certain number of actions of a given type
When I think about badges, I immediately think of my workplace. Every year we hand out different "badges" (Best Instagram, Best Facebook Page, Best Office Decoration) Some are just for fun, but they really do create a more connected community and push all the agents to do their best.