Quality Management Plan
The Quality Management Plan defines how quality will be managed throughout the project. It ensures deliverables meet requirements and stakeholder expectations.
It includes:
- Quality standards & practices – which standards apply (e.g., ISO, company standards).
- Roles and responsibilities – who handles quality tasks and when.
- Processes and procedures – how quality will be checked, controlled, and improved.
- Decision reviews – confirming earlier quality-related choices are still valid.
- Quality meetings and reports – what will be discussed and documented.
- Quality metrics – how quality performance will be measured.
- Measurement points – which deliverables will be evaluated and when.
Quality Metrics
Quality metrics are specific, measurable indicators used to evaluate how well the project is performing against its quality goals. They are defined in advance so performance can be tracked objectively.
Examples:
- Number of change requests → shows how well the project was planned.
- Resource utilization variance → checks if resources are being used efficiently.
- Number of items that fail inspection → measures product or process quality.
- Number of software bugs → tracks defect rate for development projects.
✅ In short: The Quality Management Plan explains how quality will be ensured. Quality Metrics specify what will be measured to confirm that quality.