The bottom lineThe Self-reference Effect can be a powerful tool when designing communications and experiences. Reflecting customers’ personal identities, preferences and beliefs can drive engagement, brand love, and sales.When it comes to applying the Self-reference Effect to your experience, ask yourself:How deeply do we know our customers? Not just their demographic information, but their thoughts, fear, goals, and aspirations? Does our experience reflect how they see themselves?Are we creating experiences that reflect the customer’s environment? For example, are people getting ads for winter coats when it’s 80 degrees outside? If it’s cold outside, are we trying to sell them ice cream? Is there something unique about where they live and work that we need to take into consideration when designing their experience?
Self reference effect is designing for human experiences by giving context for your product/experience. By giving context you're making the information or experience more relevant to them resulting in enhanced recall, learning and persuasion.