1 - this website offers a variety of subheadings and embedded links that help the user navigate the website and relevant topics in Toronto currently such as the cherry trees blooming in high volume areas of the city, namely High Park. However, the what's new page does not include the list of long standing or yearly events which the city hosts throughout the year, such as Nuit Blanche.

2 - The subheadings on the site are very simple and easily understood, which would be beneficial for Toronto's diverse communities and individuals who may have a difficult time navigating a website with a more complex or word heavy interface.

3 - The homepage of the website only showcases a very small amount of information one using the website may access, with only the search bar to find what one needs, which may be difficult for people who may not know their exact search query or have difficulties with searching.

4 - The page does offer it's own translation feature, which would be expected to be more reliable than the Google offered automatic feature as one would assume the city would employ real translators to translate the page. This feature would be beneficial for Toronto's healthy population of non-english or ESL individuals.

5 - The phone number 311 is not specified as being a phone number for the city, which may make it confusing or difficult for a new resident to contact the city for relevant services or assistance.