46 Matching Annotations
  1. Feb 2025
    1. By using multiple personas, and testing a task against each, you can ensure that your design is more inclusive

      I think the above points are very solid and have a good flexibility to them in terms of accommodating to many people. I agree with the sentiment that using multiple personas is more inclusive in comparison to only using one persona. Another benefit to having multiple personas is that if you misrepresent your users with your single persona, you aren't putting all your eggs in one basket, so to speak, and still have other personas that might more accurately reflect your users.

    1. You have to be a bit bold and courageous to find participants, and find ways of compensating them for their time and attention.

      Our group projects are a lot smaller scale compared to a company. We are somewhat limited in how many participants we can collect and compensate as a result. I know you can run into a lot of issues of bias and potential confounding variables which can be amplified in a smaller dataset. If we are making conscious choices to the people who we are picking my question would be how do we limit these things? What is commonplace for designers in this situation?

    1. That’s pretty direct and not very elegant, but I bet it’s clear. How will we help them remember to switch back into show time mode? Ah, now we’ve come to a tricky design problem. We could keep adding more text to remind them to do it, but that gets pretty cluttered.

      Having a design too minimal could make features confusing, especially if there is no feedback to if the user has done something correctly. But there is also an issue when your design becomes too cluttered. I'm thinking of the example mentioned with Google of how it has gotten harder to navigate with a screen reader. Different people have different ideas of what is too cluttered and too minimal so it can be hard to determine a sweet spot but that is still our goal. Also to tie into typography, the large time might be overwhelming and distract from other features, but if you have poor vision like me, it might actually be useful.

    1. As you can see, prototyping isn’t strictly about learning to make things, but also learning how to decide what prototype to make and what that prototype would teach you. These are judgements that are highly contextual because they depend on the time and resources you have and the tolerance for risk you have in whatever organization you’re in.

      From what I'm gathering here, if you have multiple design features that you want to test, you would create a prototype that highlights each of those independently. That way, those features are isolated when you go to test your different prototypes and you can see what actually works best. I wonder if there's cases where a prototype would work better than the actual design because they are in a specific context that differs from a real world context. It's clear prototypes have limitations so what are some things you can do to ensure the design will have a similar success to the prototype?

  2. Jan 2025
    1. It’s collaborative, with each person contributing knowledge to the conversation. It’s grounded in design rationale and design judgement, focusing on why choices are made and why different choices were made, and how that might effect the success of the solution.

      In critiques I have received and given across my years of school, they have rarely been collaborative. I like the idea of a critique almost following a format of an interview. I think it allows the critic to get at a deeper and more impactful critique to understand why the designer included or excluded certain design features and what values where at play. I think pitching your idea to a critic also helps you understand your own design better and by very nature of collaboration --- pushes you towards new possibilities.

    1. Externalize often. The more you express those ideas—in words, in sketches, in prototypes, in demos—the more visible those flaws will be to you and other people.

      This is something I can really relate to as an artist and poet. Some of the best advice I have received on getting unstuck from a creative block is to just draw spirals. The action of putting pen to paper itself does something to inspire creativity. It feels less daunting when you begin to take up space on the page. I think this is a similar process with design. When you start noticing inspiration, you'll find there is no shortage of it. Writing down when you find that inspiration helps you build off of it and create even better ideas.

    1. Many designers will capture this in the form of personas1,51 Adlin, T., Pruitt, J., Goodwin, K., Hynes, C., McGrane, K., Rosenstein, A., and Muller, M. J. (2006). Putting personas to work. ACM SIGCHI Conference on Human Factors in Computing (CHI). 5 Peterson, M. (2016). The Problem with Personas. Prototypr. , which are fictional people that you’ve described that attempt to capture the different types of people you might design for.

      I hadn't previously heard of designers using personas. I could see this being helpful in conjunction with talking to actual people who would use your design. However, I do also wonder how personas are created and what goes into making them. How can you ensure they'll accurately represent the people using your design and is that part of the design process users are usually involved with as well?

    1. Because everyone’s problems are personal and have different causes and consequences, there is no such thing as the “average user”77 Trufelman, A. (2016). On average. 99% Invisible. . Every single solution will meet some people’s needs while failing to meet others. And moreover, solutions will meet needs in different degrees, meaning that every solution will require some customization to accommodate the diversity of needs inherent to any problem. The person you’re designing for is not like you and really not like anyone else. The best you can do is come up with a spectrum of needs to design against, and then decide who you’re going to optimize for.

      I think this is super valuable insight. If you want useful design you can't design with only one person in mind. Though you can't accommodate for every person, you can design for a range of needs in mind. This does require decisions on who you are designing for and inversely, who is excluded from your designs. I also like the paragraph below that in terms of justice, the author values focusing on disadvantaged groups in design rather than those who already are accommodated by many designs already.

    1. Design justice argues, then, that some designs, when they cannot be universal, should simply not be made.

      I think this notion can be very tricky in practice. There is a constant push for innovation and development of new technologies -- it is very encouraged from my perspective as someone from the US. I think it is a very responsible stance to not want to put a technology into the world that won't work for certain people and have the potential to deepen inequalities, however, I don't think it is very common with the interests of corporations and capitalism. It's also very difficult to weigh how this technology could benefit other groups and if that should be averted to minimize the harm to others -- how can design be made entirely universal to begin with, what are examples of universal designs?

    1. designers tend to unconsciously default to imagining users whose experiences are similar to their own. This means that users are most often assumed to be members of the dominant and hence “unmarked” group

      Many of us go about our lives unaware of design and design choices. The times we really notice design is when it doesn't work for us and we deem it as "bad". This exemplifies something really interesting mentioned in the reading dealing with power and markedness. It is in a way a privilege to be unaware of design in day to day life because that means it is working for you which means the designer was thinking about how to best serve you. You were recognized in the design process. This is often not the case for marginalized groups who often face more challenges with inaccessibility. Being marked in society often translates as your needs as an afterthought compared to a given, especially with money as a driver of much of design. This reinforces power dynamics and oppression in society.

  3. May 2023
    1. How have your views on social media changed (or been reinforced)?

      I think I am much more aware of things I was unfamiliar with. I also find myself analyzing my use of social media and social media itself with various ethical concerns. There's a lot more nuance than I recognized coming into this course and I know it will be useful to me as an individual. member of society, and potential tech worker.

    1. But even people who thought they were doing something good regretted the consequences of their creations, such as Eli Whitney who hoped his invention of the cotton gin would reduce slavery in the United States, but only made it worse, or Alfred Nobel who invented dynamite (which could be used in construction or in war) and decided to create the Nobel prizes, or Albert Einstein regretting his role in convincing the US government to invent nuclear weapons, or Aza Raskin regretting his invention infinite scroll.

      I think this is why you need a diverse team behind development. Some things aren't predictable, but it's important to make things as predictable as we can before new tech is released. I think most people have good intentions but that won't negate the impacts even if unintended.

    1. It wasn’t designed for what kids around the world would actually want. They didn’t take input from actual kids around the world. OLPC thought they had superior knowledge and just assumed they knew what people would want.

      In tech development, a lot of people tend to be left out. This is because developers don't take a lot of input from a range of people with different life experiences. I think it is admirable to want to ensure everyone has equal access to a computer, but to do that, it can't be subpar and needs to work for the people who are receiving it.

    1. let advertizes make ads go only to “Jew Haters”

      I read the article and this is insanely unethical and disgusting. Meta can actively profit off of hate and violence. Personally, I think these categories should be banned because I don't see any good reason for keeping them.

    1. What do you consider to be the most important factors in making an instance of public shaming bad?

      I think the biggest is scope. The more people who know about what is happening, the more shame will come with it. That shame can linger through a digital footprint. It might even get on the news. People try to find more information out and end up finding things like home addresses, workplaces, family members, and other personal information which eliminates any sense of privacy. I think this is harmful when it is someone who made a reckless, but forgivable act. If it is someone who has done something unforgivable (though that does depend on personal values) then I believe in shaming to an extent but really I don't think it the most effective or ethical thing to do.

    1. The term “cancel culture” can be used for public shaming and criticism, but is used in a variety of ways, and it doesn’t refer to just one thing.

      I feel like the term cancel culture/cancelled has been overused and misused in the way a lot of things have been online (ex. gaslighting). I often see it used as the antithesis of free-speech and silencing of conservative viewpoints. Sometimes I agree that people can be quick to cancelling people but other times I see it being used to push people down the alt right pipeline by saying liberals are too sensitive.

    1. Do you feel differently about crowd harassment if the target is rich, famous, or powerful (e.g., a politician)? Do you feel differently about crowd harassment depending on what the target has been doing or saying?

      If someone is using their position of power to do harm to others in less powerful positions or just do general harm, I think there is right to push back. Harassment is a step further than pushback and while I don't necessarily agree with harassment and violence, I recognize they can be tools for change.

    1. Have you experienced or witnessed harassment on social media (that you are willing to share about)?

      I see harassment all the time online. Generally it's people ganging up on others in comment sections and harassing them over something they said. I have also heard from people I went to high school with how they had had people tock them through social media. Luckily I have never experienced this, but it is so scary and I feel bad for anyone who has.

    1. Social media crowdsoucing can also be used for harassment, which we’ll look at more in the next couple chapters. But for some examples: the case of Justine Sacco involved crowdsourcing to identify and track her flight, and even get a photo of her turning on her phone.

      While I think crowd sourcing can be positive in some aspects, it can also blow something up and spread it across the internet. I know recently there was something online that was somewhat similar to the Justine Sacco incident where two girls were making rude gestures to someone taking a photo. People then tried to hunt down where these girls worked and other aspects of their personal lives. Something that might've once stayed in a local bubble become nationwide and even worldwide talk.

    1. Wikipedia: Is an online encyclopedia whose content is crowdsourced. Anyone can contribute, just go to an unlocked Wikipedia page and press the edit button. Institutions don’t get special permissions (e.g., it was a scandal when US congressional staff edited Wikipedia pages), and the expectation that editors do not have outside institutional support is intended to encourage more people to contribute. Quora: An crowdsourced question and answer site. Stack Overflow: A crowdsourced question-and-answer site specifically for programming questions. Amazon Mechanical Turk: A site where you can pay for crowdsourcing small tasks (e.g., pay a small amount for each task, and then let a crowd of people choose to do the tasks and get paid). Upwork: A site that lets people find and contract work with freelancers (generally larger and more specialized tasks than Amazon Mechanical Turk. Project Sidewalk: Crowdsourcing sidewalk information for mobility needs (e.g., wheelchair users).

      I remember in class how we discussed whether or not people should be compensated for crowd-sourcing. I personally would say people should be paid for their work. Right now I think it is seen as volunteering and a public good. The question is if people get paid, would they be hired by these companies too? Is there a cap at which someone could earn money and at what point does someone start earning money? It gets complicated. I think for research specific things it is more clear that it should be paid work.

    1. Post-ban, hate speech by the same users was reduced by as much as 80-90 percent. […] “Members of banned communities left Reddit at significantly higher rates than control groups. […] Migration was common, both to similar subreddits (i.e. overtly racist ones) and tangentially related ones (r/The_Donald). […] However, within those communities, hate speech did not reliably increase, although there were slight bumps as the invaders encountered and tested new rules and moderators.

      To me this shows that if people are given a community that affirms their beliefs, they will more adamantly participate in those beliefs and spread them. Sounds pretty straightforward. This is also how we get echo chambers to form because of how many people are just agreeing with each other. I can also see people trying to seek out new communities if theirs has been banned in order to receive that same affirmation.

    2. Sites like 4chan and 8chan bill themselves as sites that support free-speech, in the sense that they don’t ban trolling and hateful speech, though they may remove some illegal content, like child pornography. One thing these sites do ban though, is spam. While much of spam is certainly legal, and a form of speech, this speech is restricted on these sites. If the chat boards filled up with spam, the users would find it boring and leave, so for practical reasons, these sites still moderate for spam (though they may allow some uses of ironic spam, copypasta)

      I think there is definitely an interesting point to be made if we should restrict certain parts of free-speech. Do we get rid of hate-speech and spam even when they are harmful? Does that contradict democracy or uphold it? I don't know that I can answer these questions as online free-speech would set precedent to a slew of things (online +in person) and requires much more knowledge than I can provide as a freshman in college lol.

    1. Now let’s look at some of the more healthy sides of social media use. First let’s consider that, while social media use is often talked of as an “addiction” or as “junk food,” there might be better ways to think about social media use, as a place where you might enjoy, connect with others, learn new things, and express yourself.

      I know that I have a tendency to be super critical of social media. As a result, I feel guilt when I feel I have spent too much time on social media and that that time was wasted. However, I also need to take note of the benefits. For example, I love watching DIY videos to give me inspiration for creative projects and I love being able to talk to friends who have moved to other states.

    1. “If [social media] was just bad, I’d just tell all the kids to throw their phone in the ocean, and it’d be really easy. The problem is it - we are hyper-connected, and we’re lonely. We’re overstimulated, and we’re numb. We’re expressing our self, and we’re objectifying ourselves. So I think it just sort of widens and deepens the experiences of what kids are going through. But in regards to social anxiety, social anxiety - there’s a part of social anxiety I think that feels like you’re a little bit disassociated from yourself. And it’s sort of like you’re in a situation, but you’re also floating above yourself, watching yourself in that situation, judging it. And social media literally is that. You know, it forces kids to not just live their experience but be nostalgic for their experience while they’re living it, watch people watch them, watch people watch them watch them. My sort of impulse is like when the 13 year olds of today grow up to be social scientists, I’ll be very curious to hear what they have to say about it. But until then, it just feels like we just need to gather the data.”

      I completely agree with this. I think with social media there is a disconnect from the online you and the in person you. You can be as selective as you want with your online identity in a way that you can't do so much in person. Even though we all pretty much do this online, it can still feel very real. There is constant comparison with our online selves and others on live selves to our real life self which can create a lot of isolation and self-worth issues. I think we are starting to see the negative impacts of social media really emerging. I am starting to also see some more push back online and a sort of exhaustion when it comes to things like filters. I hope there will be a greater movement against this sort of stuff.

    1. This modern practice with gifs has been compared to the earlier (and racist) art forms of blackface, where white actors would paint their faces black and then act in exaggerated unintelligent ways.

      I've heard the term for this being called digital blackface. The expressions and gestures in the audio/video/photo are meant to be seen as comedic but are not in an appreciative way and rather a stereotype of black people. I see a lot of this particularly stereotyping black women and queer black men.

    1. When physical mail was dominant in the 1900s, one type of mail that spread around the US was a chain letter. Chain letters were letters that instructed the recipient to make their own copies of the letter and send them to people they knew.

      This reminds me so much of all the posts on the internet that say things like "like this post and send it to 10 friends for good luck or you will have bad luck for the rest of your life". I definitely see that as the evolution of these chain letters. It is funny to know that while the world has changed a lot since then, humans were still up to this sort of stuff.

    1. like revealing to a family that someone is pregnant)

      I read this article and it was both shocking and expected. It makes sense that a company can find things about personal health/life events depending on purchase patterns. The fact that they can boil it down to a percent chance and determine when a baby is due if someone is pregnant is creepy but also makes sense. Companies can then accordingly send ads. To me, this feels like data that should not be collected. I understand that it is profitable to have targeted ads but it also feels like a major privacy concern. It is also important to note that people who are pregnant face high rates of violence. If they were living with an abuser who then found out they were pregnant through these targeted ads, it could have really awful consequences.

    1. What experiences do you have of social media sites making particularly good recommendations for you?

      I know many others have the experience of thinking about something and then seeing it in their recommendations. I am not on many social media platforms so it might sound a bit dorky, but Google News gives me a lot of articles I'm interested in. I actually looked at the list of topics they save about me and it is super comprehensive to all my interests.

  4. Apr 2023
    1. We mentioned Design Justice earlier, but it is worth reiterating again here that design justice includes considering which groups get to be part of the design process itself.

      I didn't know what this term was before. I think design justice should be practiced by all designers. Ultimately, designers want to create a product that can work for everyone, so it is important to consult a wide array of people who have different experiences. In class, Kyle mentioned how oximeters had a harder time determining blood oxygen levels of people with dark skin which likely cost lives.

    1. As for our experience with disability, Kyle has been diagnosed with generalized anxiety disorder and Susan has been diagnosed with depression. Kyle and Susan also both have:

      I am also diagnosed with depression and GAD. Both impact my life and can make certain things harder for me than others. I never really considered them disabilities because I think while people are more open about mental health there is still expectation to perform and push everything aside for the sake of working. When you don't have an obvious physical disability, people take it less seriously and see it as an excuse unfortunately.

    1. See in particular: The perils of ‘sharenting’: The parents who share too much

      I see so much of this online and it really concerns me. I feel like children are too young to consent to having information about them online. Parents might think something they are posting online is cute but there is likely not input from the child whether or not they want that shared. This is more recent, so it makes me wonder what the consequences -if any- could be later down the road. I've seen parents post their kids having a meltdown and treating it like it's funny, which just seems like it would create distrust from the child in the future.

    1. Phishing attacks, where they make a fake version of a website or app and try to get you to enter your information or password into it. Some people have made malicious QR codes to take you to a phishing site.

      I encounter phishing attacks on a regular basis. Usually it's pretty obvious which websites are legit and which isn't. It's more difficult to see if QR codes are malicious or not until you get to the website. I think while any one can be at risk for falling for this, I can see older people and children falling for these most. If children fall for these it also puts their parents at risk as well.

    1. Try this yourself and see what Google thinks of you!

      I tried this. I actually had personalized ads off, so I only got two points of data. It said I was between 18-24 (correct, I'm 19) and spoke 3 languages (incorrect, only 2). It makes me super curious what data points they look to to determine age. I'm sure if I saw a bunch of search terms I could guess the person's age, but I don't think I could do that within a 6 year period.

    1. Race Political leanings Interests Susceptibility to financial scams Being prone to addiction (e.g., gambling)

      It interests me what can be inferred from habits. It makes me curious with that accuracy data can predict this stuff. I feel like out of this list susceptibility to finance scams and being prone to addiction would be hardest to draw out, so there must be some correlating data points.

    1. RIP trolling is where trolls find a memorial page and then all work together to mock the dead person and the people mourning them. Here’s one example from 2013:

      The earlier example with the banana slicer is more light hearted and enjoyable for everyone involved. However. I think anonymity provides shelter for people to do some really cruel stuff and spread misinformation. I would say that this example is especially cruel and to me should be flagged as harassment with some sort of repercussion. I think in the future there will be more regulations for this type as stuff. In my mind, this would not fall under free speech, but I could see that as a main opposing point.

    1. Hazing: Causing difficulty or suffering for people who are new to a group Satire: (e.g., A Modest Proposal) which takes a known form, but does something unexpected or disruptive with it. Practical jokes / pranks

      It is interesting to me to categorize these things as pre-internet trolling. I can definitely see satire common in film media and practical jokes/pranks counting as trolling. It would not have come to mind to call hazing trolling, but given the list of reasons people might troll in the previous section, they do seem to share common motives.

    1. Do you think it matters which human typed the Tweet? Does the emotional expression (e.g., anger) of the Tweet change your view of authenticity?

      Definitely. I think the tweets written by Trump himself are most indicative of his character. They are more authentically representing his beliefs because they are coming directly from him, rather than a team who is calculating how to be as diplomatic as possible.

    1. We value authenticity because it has a deep connection to the way humans use social connections to manage our vulnerability and to protect ourselves from things that threaten us.

      Although I left Instagram a while ago, I remember at the time seeing a bit of a switch occurring in what people would post. While people definitely still like to show off highlights, there is growing desire for authenticity - especially a nostalgic kind of authenticity that came from a pre-social media world. People began posting more unfiltered photos that feel more authentic. It doesn't feel like a production of posing and editing but rather a quick snapshot taken from someone's life - no matter how mundane.

    1. Aza Raskin regrets what infinite scroll has done to make it harder for users to break away from looking at social media sites.

      When I look at older social media platforms vs. current platforms I notice they have much less friction (unless they have some motive like getting you to stay on ads). I think this has added to the addictiveness of social media. You get instant positive feedback with new posts and can spend hours upon hours of scrolling because it is incredibly low effort but satisfying. The term for this is "doomscrolling". I think this can have a lot of unfortunate social implications such as worsened mental health and overconsumption.

    1. In the 1980s and 1990s, Bulletin board system (BBS) provided more communal ways of communicating and sharing messages.

      One of my favorite things to do when I'm bored is to hunt down these types of sites from the 90s-00s. On a lot of them, you can no longer read the chats. However, one of my favorites still has the user profiles where people would write a little bio about themself and share their email. There is something so personal about it and I like to think about where those people might be today.

    1. There are many seemingly simple questions that in some situations or for some people, have no simple answers,

      I think there are times when questions can have simple answers, but a lot of the time it isn't so cut and dry. Trying to format things in a binary way is not always an effective model, especially when it comes to the diversity of human life and experiences.

    1. Because all data is a simplification of reality, those simplifications work well for some people and some situations but can cause problems for other people and other situations.

      I think this is a good point for designers of social media systems to develop more. People get left out when the data excludes them which can make the data collected as a whole misrepresentative. This can lead to even greater issues when that data is applied to something.

    1. How are people’s expectations different for a bot and a “normal” user?

      I think similar to the example of the donkey being used for protest, people recognize the bot as only a messenger that was given instruction by the human to perform an action. Now, that gets more complicated if you start looking into AI rather than the bots we talked about. AI draws from many different sources but ultimately still had human hands behind it.

    1. Antagonistic bots can also be used as a form of political pushback that may be ethically justifiable.

      I think this is a very interesting point to bring up. Could bots fall under free speech if they are making a political statement? Bots in general raise many questions about how they can be used and the actions of bots/ the people behind them can be morally gray. I think that points to more consideration towards regulation of some type, but how can we do that without infringing upon rights?

  5. Mar 2023
    1. Natural Rights

      I think it is interesting to see how a set of values defined in ethics shapes how people within a society interact. Some of these ethical frameworks are very community oriented. Natural Rights are much more individualistic than other ethical frameworks and directly gave rise to this idea of the American Dream (life, liberty, and property).

    1. Why do you think the people who Kumail talked with didn’t have answers to his questions?

      I think the reason for this could be that ethics are not often taught alongside tech. Because tech is moving at such a rapid pace it can be hard to predict its full impact -intended or unintended. I think this is the exact reason why ethics should go hand in hand with tech. We need to think about it to minimize/prevent any harm that could arise.