174 Matching Annotations
  1. May 2026
  2. rise.articulate.com rise.articulate.com
    What You Will Learn in this Module - 3. Circulating and Routing Materials | Rise 360
    100
    1. sarabastianelli 21 May 2026
      You have c

      Another part of the special cases:

      High-End Camera and Lighting Kits are another special case. High-End Camera and Lighting kits are part of the reserve equipment, but they have special conditions. Patrons who use the high-end camera and lighting kits MUST go through the online and in person trainings. Access to these trainings can be found on the RMC website. Then, after completing the trainings, the patron can book their desired kit ahead of time through LibCal.

      When a patron who has completed the trainings and booked a a high-end camera or lighting kit comes to the desk, the first thing you do is check out the kit like any other reserve equipment. Using LibCal, you click the box by their name, and then you click the large blue check out button at the bottom of the page.

      But , 3D printing passes are a special case. You ALSO have to check them out in with a paper form. Paper forms can be found on the left hand side of the front RMC desk. Take a blank form from the center slot. Have the patron read the entire form and fill out the missing information. We must have their name, computing ID, kit number, and dated signature to circulate high-end equipment.

      Then, alongside with the patron, go through the kit and make sure that ALL of the pieces of the equipment are in the kit. If there is a piece missing, make a note of it on the paper form AND fill out the equipment repair form. If all of the pieces are there, the patron should initial for the equipment. An RMC staff member will have to sign the equipment out paper form, then they are ready to go!

      When checking high-end cameras and lighting kits back in, you must go through the same process. First, you open LibCal. Under the Check In tab, find the patron's name, press the checkbox by it, and click the large blue Check In button at the bottom of the page. After using LibCal, you must ALSO fill out the return section of the paper form. First, you go through the kit alongside the patron, just like before, and make sure that all of the pieces of the equipment are still there. If any pieces are missing, extend the patron's checkout, and allow them to go home and grab any pieces they forgot to bring. If any pieces are broken or they can't find it, fill out the equipment repair form and contact a supervisor immediately. An RMC staff member will have to sign the equipment back in on the paper form. Then the patron is all set!

    2. sarabastianelli 21 May 2026
      Congratulations!

      Add section on "special cases"

      3D Printing Passes The 3D printers are part of the reserve equipment, but they have special conditions. Patrons who use the 3D printing studio MUST go through the online and in person trainings. Access to these trainings can be found on the RMC website. Then, after completing the trainings, the patron can book the 3D printer ahead of time through LibCal.

      When a patron who has completed the trainings and booked a 3D printer comes to the desk, the first thing you do is check out the 3D printing pass like any other reserve equipment. Using LibCal, you click the box by their name, and then you click the large blue check out button at the bottom of the page.

      But , 3D printing passes are a special case. You ALSO have to check them out in Workflows. Find which printer they have booked on LibCal, and grab the printing pass that corresponds with the correct printer. Then you shift over to Workflows. Have the patron scan their ID, and then scan the barcode on the printing pass. Let the patron know when the printing pass is due back to the RMC desk.

      When checking 3D printing passes back in, you must go through the same process. First, you open LibCal. Under the Check In tab, find the patron's name, press the checkbox by it, and click the large blue Check In button at the bottom of the page. After using LibCal, you must ALSO discharge the 3D printing pass in Workflows. Click the Discharge tab on the left hand side of the page, and scan the barcode on the 3D printing pass.

    9. sarabastianelli 20 May 2026
      Re-magnetize the items at the circulation desk (except Inter Library Loan items; outgoing items for the LEO bins or LEO cart; and electronic equipment).

      notify the patron if they have recieved a fine

    10. sarabastianelli 20 May 2026
      t involves attention to detail – Placing the item(s) in the correct call number order on the re-shelving carts

      It involves attention to details - Making sure all of the pieces of the equipment kit have come back in tact.

    16. sarabastianelli 20 May 2026
      If you are unsure what a Route/Transit To location means, ASK

      replace this point with:

      Pay close attention to make sure that ALL of the pieces of the equipment have been returned. Some of the equipment kits have small pieces that are easy to lose

    24. sarabastianelli 20 May 2026
      discharge look

      move this part to the section on workflows. Take out the video, and all references to routing. Keep the image on this page showing the discharge tab.

      To discharge circulation equipment, check to make sure ALL of the pieces of the equipment have been returned, and in tact. Then, go to the Discharge tab on the left hand side of the page. Scan the equipment's barcode, and the equipment's information will appear in the main screen. If you see that a patron has received a fine (show image of where it would be), let them know immediately. If the believe the fine to be falsely attributed, give the patron your supervisor's email. The patron should contact the supervisor directly to waive fines. As a digital media consultant, you DO NOT have permission to waive fines.

    27. sarabastianelli 20 May 2026
      Where can users return materials at your library?

      Where can user returns RMC equipment?

      Although you can return books at many different locations and libraries at UVA, you can only return RMC equipment back in to the RMC desk during open hours.

    29. sarabastianelli 20 May 2026
      Where can users return materials at UVA

      New question:

      Where can user return RMC equipment?

      Although you can return books back to any library, RMC equipment can ONLY be returned back the front desk on Clemons floor 3 during operating hours.

    35. sarabastianelli 20 May 2026
      nterlibrary Loan (ILL) materials are processed using ILLiad WebCirc, online software used to manage Interlibrary Loan transactions.  ILLiad WebCirc is accessible from a browser.To circulate ILL items, log into ILLiad WebCirc and scan the ILL barcode on the purple slip to process materials.

      Reserve equipment is processed using LibCal, an online software used for booking and checking out high-end equipment.

      LibCal is accessible from a browser on the computer at the RMC front desk.

      To circulate reserve equipment, first make sure that ALL of the pieces of the equipment are there and in tact. Then, go to the Check Out tab. Find the patron's name who booked the equipment prior to coming to the RMC. Then, click the checkbox, marking the item for checkout. Finally, click the large blue button titled 'Check Out / Pick Up Selected Items'

      (Might be worth turning these steps into the numbered picture activity)

    36. sarabastianelli 20 May 2026
      Demo of discharging items in Workflows

      We'll also need to add a section on discharging reserve equipment in LibCal.

      To discharge reserve equipment, check to make sure ALL of the pieces of the equipment have been returned, and in tact. Then, go to the Check In tab. Find the patron's name who is returning the equipment. Click the checkbox, marking the item for checkout. Finally, click the large blue button titled 'Check In / Return Selected Items'

      (Might be worth turning these steps into the numbered picture activity)

    37. sarabastianelli 20 May 2026
      In this demo, a student is discharging items that were dropped off at Brown Library (Science and Engineering or Sci-Eng Library).  Take a close look at the Route/Transit To column to learn where the items will go next after being discharged.

      Just include the first picture showing where the discharge tab is, what it looks like when an item has been successfully discharged, and where fines would show up.

      If you notice that a patron has received a fine, let them know immediately. If they believe the fine was a mistake, give them the supervisors email. The patron should reach out the the supervisor directly to waive falsely attributed fines.

      Once an item has been discharged, return the item to it's proper space in the vault. You can find it's vault location by following the directions on the tab. Remember, green tabs are for circulation equipment, and blue tabs are for reserve equipment.

    47. sarabastianelli 20 May 2026
      highlighted by the yellow square)

      Add another question similar to this one -

      In Workflows what happens if you click on the calendar icon? This icon is located at the top left (highlighted by the yellow square). A) The calendar icon allows patrons to book equipment weeks in advance of picking it up from the front desk. B) The calendar icon allows digital media consultants to extend checkouts for anyone that wants extra time with the equipment C) The calendar icon allows digital media consultants to extend checkout for patrons who have gotten prior written permission from Robert Holden (correct)

    50. sarabastianelli 19 May 2026
      NEVER override a pop up without a manager's permission.

      ... i would take this out. there are some times when we override notices that there are multiple parts to the piece of equipment being checked out

    52. sarabastianelli 19 May 2026
      A community borrower comes to the Desk wishing to check out a DVD and asks: how long can I borrow this item

      A student comes to the RMC desk on a whim, and checks out a Tascam Portacapture audio recorder from the circulation materials. How long can they borrow the item? A) As long as they need it B) 3 hours C) 10 hours D) 24 hours (correct) E) 7 days

    53. sarabastianelli 19 May 2026
      Different patrons have different check out privileges.Undergrads can check out books for 30 days; faculty can check out books for an unlimited time.Undergrads have a 500 book limit; faculty have unlimited checkouts. Different items have different due dates.Popular Collection books have a 30-day check out period.Equipment like calculators and phone chargers have a 3-hour checkout period.

      At the RMC, circulation equipment can be checked out for either 3 or 24 hours, based on the type of equipment. Most cables have a 3 hour checkout period. Other pieces of equipment have a 24 hour checkout period. You can see when the item is due under the date due column in Workflows after the item has been checked out (include picture).

      Some patrons may need the equipment longer than the set due date. They MUST receive prior permission from a supervisor to get an extended checkout. Patrons can get an extended checkout by emailing Robert Holden and explaining why they require a longer checkout period.

      You can only extend a users checkout if they have written permission from Robert Holden.

      To extend a users checkout, 1) Ask to see Robert Holden's written permission for the extended checkout 2) input the user's ID number into the User ID field 3) click the calendar icon in the top left corner 4) select the special due date 5) make sure "for this checkout only" is marked, and click ok 6) scan the piece of equipment that will have the extended checkout. 7) Tell the patron what day and time they need to return the equipment by

      *You will have to go though this process for each piece of equipment that is being borrowed with an extended checkout

    56. sarabastianelli 19 May 2026
      atrons bring the items to the desk from the stacks.patrons come to the desk to retrieve a hold.

      Checking out an item means 'charging it' to a library user's account and occurs when patrons come to the front desk an request a piece of circulation equipment.

    65. sarabastianelli 19 May 2026
      Workflows and Virgo "talk to each other" but they each serve different audiences and needs: Workflows is only for library staff. It is used to manage and track the library's collection and library patron accounts; whereas Virgo is the public library catalog used by both UVA staff and the public as a research portal.

      get rid of this question

    71. sarabastianelli 19 May 2026
      best match.

      Circulation v. Reserve

      1. A Tascam Recorder with a green tag (circulation)
      2. A hig-end lighting kit with a blue tag (reserve)
      3. 3D printing pass that requires prior training (reserve)
      4. A PA system that you can book in advance (reserve)
      5. A USB to USB-C adapter that a student checked out at the desk without booking in advance (circulation)
      6. A SM58 microphone, circulated though Workflows (LibCal)
      7. A Canon RP camera, circulated through LibCal (reserve)
      8. A Canon Vixia camera, with a UVA barcode and green tag (circulation)
    72. sarabastianelli 19 May 2026
      Although UVA owns a lot of material, we don't have copies of every resource UVA library users might request.  Our library has an Interlibrary Loan services department to help fill the gap by borrowing materials from libraries elsewhere when library users request items UVA library does not own.Interlibrary Loan (ILL) items are distinguished by an orange flap with the words "UVA Library Interlibrary Loan" that is secured to the cover of the item, and a purple slip with the borrower's name that will be sticking out of the item itself.  The ILL barcode for ILL items is on the purple slip. It starts with the letters TN.ILL items are tracked and circulated in ILLiad WebCirc, they will not appear in our UVA catalog or in Workflows!ILLiad WebCirc is an online system used to track and circulate Interlibrary Loan materials.

      Reserve Equipment

      Reserve equipment are all the pieces in the vault with a BLUE tag. These items rarely have a UVA barcode, and tend to be higher-end.

      The library information system we use to circulate reserve equipment is LibCal

    74. sarabastianelli 19 May 2026
      UVA owns an abundance of books, manuscripts, DVDs, musical scores, and much more.All of these items will have a UVA barcode that is found on the item's cover.  That's it! That's the neat trick for identifying UVA items. UVA items have a UVA barcode.And, (is this obvious?) all UVA materials are listed in our online library catalog, Virgo, and in the library information system we use for circulation, Workflows.

      Circulation Equipment Circulation equipment are all the pieces in the vault with a GREEN tag. All of these items have a UVA barcode that is found in the equipment's case or on the largest piece of the equipment. That's it! That's the neat trick for identifying Circulation equipment.

      Circulation equipment is labeled in GREEN and has a UVA BARCODE.

      The library information system we use for circulation equipment is Workflows

    76. sarabastianelli 19 May 2026
      You will handle Interlibrary Loans, that is, materials borrowed from outside libraries. These materials do NOT belong to the UVA Library.Interlibrary loan materials are borrowed from libraries outside of UVA, including other libraries in Virginia, other states in the U.S., and even other countries.Interlibrary loans can be all kinds of materials: books, journals, CDs, rare items, microfilm and more.

      Reserve Equipment is the pieces of equipment that require prior trainings or permission in order to check out. Students, faculty, and staff with the proper permission book reserve equipment in advance of picking it up from the RMC desk. This equipment tends to be higher-end. Digital Media Consultants use LibCal to circulate reserve equipment.

    78. sarabastianelli 19 May 2026
      You will handle all kinds of materials that belong to the UVA Library ranging from books, journals, movies, rare items, microfilm, CDs, computer equipment like mice and chargers, calculators, dry erase markers, and many more!

      Circulation is the equipment that ANY students, faculty, and staff can checkout during hours when the RMC desk is open. This equipment is first come, first serve, and requires no prior trainings or permissions. Digital Media Consultants will use Workflows to circulate circulation materials.

    91. sarabastianelli 19 May 2026
      As a library worker, you staff our service and information desks and circulate library materials.

      As a Digital Media Consultant, you staff the RMC and DML desks and circulate RMC equipment.

    94. sarabastianelli 19 May 2026
      will:
      1. Identify and process RMC equipment in Workflows
      2. Identify and process RMC equipment in LibCal
      3. Understand Workflows and LibCal, the two programs used for circulating equipment at the Robertson Media Center
      4. Check out and discharge RMC circulation equipment in Workflows
      5. Search for patron accounts in Workflows
      6. Check out and discharge RMC reserve equipment in LibCal
      7. Identify the special case equipment where a combination of Workflows, LibCal, and/or paper forms are needed
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  3. rise.articulate.com rise.articulate.com
    What You Will Learn - 2. Orientation to the UVA Library for student workers | Rise 360
    40
    1. sarabastianelli 18 May 2026
      Understand the purpose of the Library of Congress classification system.
      1. Understand the organization system that we use for the RMC vault.
      2. Learn the difference between circulation and reserve equipment.
      3. Learn how to return piece of equipment to the correct location
    2. sarabastianelli 18 May 2026
      The tutorial will open in a new window.

      Maybe put on the flip cards?

      The RMC has 2 groups of equipment available for checkout. 1. Circulation Equipment: Circulation equipment are the pieces of equipment that student, faculty, and staff do NOT need training or prior permission on in order to check out. They simply need to come to the RMC desk with their ID in hand. This equipment tends to be smaller and cheaper than reserve equipment. You can find what items are categorized as circulation equipment on the RMC website. 2. Reserve Equipment: Reserve equipment are the pieces of equipment that require trainings or prior permission to check out. This includes high-end cameras, light kits, 3D printers, large PA set ups and more. You can find bookings for these equipment and trainings on the RMC website.

    5. sarabastianelli 18 May 2026
      At UVA, the Library is more than one building--it is a number of different, physical spaces. There are six University of Virginia libraries on central Grounds with collections that span the humanities, social sciences, hard sciences, engineering, fine arts, music, architecture, and more.  They are: Brown, Clemons, Fine Arts, Music, Shannon, and Special Collections.There are also additional libraries for UVA's professional schools, including Health Sciences,  Law, Darden, and JAG (Judge Advocate General).

      The RMC is more than just a study space - it hosts many media production studios. There are four studios housed at the Robertson Media Center. They are the Audio Studio, Video Studio, Photography/Animation Studio, and 3D printing Studio.

    8. sarabastianelli 18 May 2026
      specialists and reference librarians

      Educational Technology Librarians help you with your media projects?

      Write up about Rachel and Josh - their specialities, what projects they help with, when to reach out to them vs when RMC staff should be the helpers

    11. sarabastianelli 18 May 2026
      Where should they go for help?

      Where should they go for help? 1. A student needs to be trained on a high-end camera to take graduation pictures. - RMC Website 2. A professor wants to digitize his old projector slide deck. - Digital Media Lab 3. A professor's USB-C charger broke, and he needs to borrow one for the next few hours. - RMC Desk 4. A student band wants to record a single and needs to book a time in the audio studio. - RMC Website 5. A student needs to use photoshop to edit her final project for her photography class. - Digital Media Lab 6. A student wants to check out a small lav mic to record a TikTok for their CIO. - RMC Desk

    15. sarabastianelli 18 May 2026
      Which Virgo search guide can you use?

      True / False

      1. The video and audio studios require prior training to book (False)
      2. You can book trainings on the RMC Website (true)
      3. The high-end reserve equipment and the 3D printers require prior trianing to book (true)
      4. To check anything out at the RMC desk, you must complete prior trainings (false)
      5. The RMC website has a publicly available list of the equipment available for checkout (true)
      6. You can book times the audio and video studios on the RMC website (true)
    16. sarabastianelli 18 May 2026
      If a visitor asks you for help locating a copy of the New Yorker magazine from July 1920,  how will you quickly locate it in Virgo?

      If a patron asks for help digitizing their VHS, where would you direct them?

      A) The Digital Media Lab. We have many various of digitizing machines in the DML. (correct) B) The Video studio. The video studio is equipped to support digitization of all video materials. C) N/A. We do not have VHS digitizing machines.

    17. sarabastianelli 18 May 2026
      Scenario: You are writing a research paper on the history of satellite launches in India. You don't know where to start.

      Scenario: A professor comes into the RMC and tells you about a video project she wants to create. She wants the video to be high quality, but doesn't know exactly where to start.

      Where should the professor go to get information on high tech reserve equipment? A) Search for cameras on the Virgo website B) At the RMC desk, because she is a professor, she does NOT need training on equipment C) The RMC Website. The professor can find bookings for high-end camera training (Correct)

    23. sarabastianelli 18 May 2026
      When you think about the resources available to you in a library, what comes to mind?  Select all that apply.

      add a section about RMC resources:

      At the Robertson Media Center we have high-end cameras, high-end lighting kits, 3D printing, microphones for podcasting and music recording, multiple studios, and so much more!

    26. sarabastianelli 18 May 2026
      research at UVA

      creative projects at UVA?

      1) Your curiosity and research skills help you understand the RMC's systems, allowing you to successfully address patron's questions, as well as property manage digital media equipment 2) Showing up is the only important part. As long as I can check in and out equipment and answer a few basic things, it's okay to rely on my coworkers to figure out the rest

      Your work supports creative media projects at UVA As a Digital Media Consultant, you practice valuable research, problem solving, and communication skills to support the digital media projects being created at UVA and enhance your professional skills.

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  4. rise.articulate.com rise.articulate.com
    Welcome & Navigating this Content - 1. Welcome! Onboarding Module for UVA Library Circulation Assistants | Rise 360
    34
    7. sarabastianelli 18 May 2026
      According to the agreement, what should you do if you are treated disrespectfully by a patron, staff member, or fellow student employee?

      Change to multiple choice / true false question - the answer is too long and open to type in the exact answer they're looking for

    9. sarabastianelli 18 May 2026
      supervisors

      "coworkers and supervisors"

      at the RMC, we have a groupme group chat with all of the staff members, where we communicate with each other and help cover shift when anyone needs to step out or miss a shift

    10. sarabastianelli 18 May 2026
      Wear a Library Student Worker tag while working.  You'll appear more professional and it will set you apart from student patrons.

      Take this out - we don't have worker tags on the 3rd floor anymore

    11. sarabastianelli 18 May 2026
      Please do not accept package deliveries without explicit approval from a supervisor. Never sign for packages without permission.

      Take this point out - RMC workers are never asked to sign for packages

    16. sarabastianelli 18 May 2026
      Assist with Spaces and Equipment Needs

      Assist with Spaces and Equipment Needs

      • You will help visitors use Library equipment and spaces, including the G-Lab and DML computers, VR equipment, and circulating equipment.

      • You may open and close the RMC and the DML, complete opening and closing checklists, and ensure the Vault is secure.

      • You will contact full-time staff when Library infrastructure or equipment is malfunctioning.

      • You will know where to locate the emergency contacts list and who to call for help.

    17. sarabastianelli 18 May 2026
      Route Library Materials

      Manage Studio Spaces

      • Using Workflows and LibCAl, you will check out studio binders, 3D Printing passes, and open the studio doors.

      • You will provide assistance and expertise for the patrons working in the studios.

      • You will serve as a steward of library spaces and ensure that they are neat and tidy.

    18. sarabastianelli 18 May 2026
      Circulate Library Materials

      Circulate Digital Media Materials

      • Using Workflows and LibCal, you will accurately check in and out equipment including video cameras, audio recorders, and other creative materials.

      • You will accurately assist patrons to check in and out specialized cameras and lights and correctly account for all included accessories.

      • You will accurately scan materials, account for all accessories, and return them to the appropriate place on the shelf.

    19. sarabastianelli 18 May 2026
      Answer Questions and Provide Referrals.

      Answer Questions and Provide Referrals

      • As a Consultant, you will answer general questions about Library resources, services, and spaces.

      • You will find accurate answers using reliable sources like full-time library staff, the UVA Library website, and the Library catalog Virgo.

      • Assistants refer complex questions to full-time staff.

    20. sarabastianelli 18 May 2026
      Work at the Service and Information Desk

      Work at the RMC and DML Desks

      • As a Consultant, you will welcome, orient, and help patrons access Library resources, services, and studios.
    22. sarabastianelli 18 May 2026
      hone your own research skills.

      Maybe take this one out? Or perhaps just move it further down the list. We do some research, but it wouldn't be one of the top benefits of being an rmc worker

    25. sarabastianelli 15 May 2026
      As a student assistant, you will answer general questions about library resources, services, and spaces.
      • As a Digital Media Consultant, you will answer general questions about digital media equipment, services, and spaces.
      • You will find accurate answers by researching online or asking a full-time Educational Technologies Librarian
    29. sarabastianelli 15 May 2026
      As a circulation assistants you are the _____ library staff many visitors encounter.

      I would take this one out. Being on the 3rd floor, we're probably not the first people visitors encounter.

    30. sarabastianelli 15 May 2026
      irculation a

      For the "Take a guess" interaction above: Make the question both more related to RMC and not a trick question. Something like - At the Robertson Media Center front desk, student workers only check media equipment in and out of the library. - False, While checking out equipment is an important duty of digital media consultants, it is only a part of what student workers do. Digital media consultants help orient visitors, support patrons' use of our various studios, and troubleshoot technology.

      A new question could be something like - Which is NOT a responsibility of Digital Media Consultants? A) Orient visitors B) Check in and out books (correct) C) Check in and out digital media equipment D) Support patrons in media studios E) troubleshoot technological problems

    31. sarabastianelli 15 May 2026
      resources, spaces, and services.

      Also - I would take out the type in questions, swapping them for true/false or multiple choice. Having to type in the exact word they are looking for doesn't really check the student's understanding, it just incentivizes them to copy and paste the answers

    32. sarabastianelli 15 May 2026
      opportunities to hone your own research skills.

      hmmmm this is sort of true, but definitely not the number one benefit of working for the RMC. Take it out? Or move it to the bottom of the list?

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