URL slug rule * Only fragment * Key trigger words only separated by hyphens * Only change slugs when article is not live then you can republish (as it may break links in beacon)

Title Rules:

• Start it with an action word that describes the action the client would be doing or search for how to do.

• Never match the title of previous article

Content Guidelines:

1. Whatever topic you're writing about go through it in the app step by step
2. Think about any follow-up question that may be associated with each step you take a try to answer them
3. Write for someone with no technical knowledge (first time user) in mind. No high level language
4. Make articles scan friendly with highlighted headings and key words or key sections.
5. No technical jargon. If necessary then explain in non technical terms next to it.
6. A rule of thumb is to spoon-feed the user and walk them through the steps in details so you ensure a successful outcome each time

Structure:

• Introduce yourself by name
• Use the client's name where appropriate
• For the body be detailed with lists, screenshots and recordings to help limit the number of back and fort dialogue with the client. Your job to get them in and out resolved as quickly as possible; that's what they want.
• Closing: After resolving do a temperature check to see if they have any other questions and then close out the conversation with well wishes.

Put your personal touch on the saved replies so the sound more genuine, authentic and personalize to the client.

Tone: * Mirror the mood of the client and try to match their emotion * Do as much as you can to resolve the issue. Do all the heavy lifting for the client * Switch it up so you dont sound repetitive and monotone.

The end goal is a high converting funnel that sells your diversified product offerings in one place, increasing revenue through showing the advantages of upsells and increasing the average order value through bump ups etc.

• All ThriveCart users get access to Learn
• Learn+ is for premium members who pay a one time fee for lifetime access.

ThriveCart learn started as as way for us to teach our own clients how to leverage the power of the tool but has since grown to be utility for our clients. Meaning? Just like an NFT once you purchase something from the client you can get access to client built training courses.

• They basically get access to the pro plan for 7 days initially then get downgraded to free plan after 7 days but we do not tell them that.

• Does whitelist mean we recover their visuals as well?

• So basically new users will not see the 7 day trial FUL after April 14. However, those where in the process of trial before the 14th and those on a paid plan before the 14 when the trial or plan expires they will automatically be restricted to a free plan and it's limitation (until they pay for a paid plan).

• Those will locked dashboards before will remain locked until they pay

Ensure the AI agent is answering accurately

The incident my be either a feature failure or service failure and it must be widespread and not isolated single incident before reporting.

Find out if there is already an incident report ticket live and loop in the incident manager again, if not create a new report and loop in the manager if it meets the requirements below.

Basically this is just referring to how many products at this price point are available.

These are older free plan users that did not upgrade to any paid plan. Once the trial ends without an update they are moved to this box.

These are the emails related to the users 7 day free trial journey for example: - welcome - tips and tricks - best practices - countdown to end of trial

NB: You can enter the user's email to search if user was sent email.

These are day to day transactional notification emails when doing business/using the app for example: - deleted account - password changed - account deactivated - password reset instructions - invitation to join workspace - joined workspace

Whatever time is set as the prime insertion point will be the starting point for the late comers (usually the start of any important point you dont want those late to the meeting to miss).

Those who join before the prime insertion point will join the meeting in progress up to this mark.

If it is not enabled then the meeting will start from the top for anyone who joins.

Imagine this SOUND! Thunder can be so loud and intimidating at times I imagine this shook the earth to how loud it was.

Even though the Israelite knew they were God's chosen people they did not allow that to get in the way of them genuinely seeking God. Whether rich, poor or inbetween from you genuinely seek God He will show up.

Even in the difficult times if we trust God and hold firmly on His promises he will come through for us because He is always our present hope in times of need.

God's grace has a limit. He punished the disobedience by making the King of Babylon hold them in bondage for 70 years but He was still with them (to not allow them to be completely destroyed).

God told them He would be with them even through the difficult time as he always provides an opening for help if only we just trust Him.

This is will act and precedent going forward for all iOS full screen complaints going forward.