Bright Pattern Contact Center Advanced Configuration Options, section SMS/MMS Account.

Then enter values for the: primary-host, backup-host – hostnames or IP addresses of the hosts that will run Config Servers primary-port, backup-port – TCP port for Config Servers, enter 45000 for both

Click the Agent State icon in the Agent Metrics View.

After Call Work

CPA and VAD Options

sending the configured message.

Each locale in the drop-down menu has a time/date format that matches what is commonly used in the given locale. For example, setting the locale to English - New Zealand will present the date in DD/MM/YY format.

Each locale in the drop-down menu has a time/date format that matches what is commonly used in the given locale. For example, setting the locale to English - New Zealand will present the date in DD/MM/YY format.

Default language For this tenant, the default language defines in what language the default data will be displayed in the Contact Center Administrator and Agent Desktop applications. The default data includes names of various predefined resources such as reason codes, reports, and roles. Note that subsequent changes of this setting will be applied to new predefined resources appearing during upgrades. The names of predefined resources created during the initial tenant setup will remain intact and, if necessary, can be changed manually. This setting does not affect the text of the user interface itself. The latter is controlled individually for each application instance using its application settings (for Contact Center Administrator) or current browser settings (for Agent Desktop).

Perform full passes through list By default (with the checkbox selected), during a dialer’s pass through a calling list, each dialable record is attempted once. That is, once the dialer starts a pass, it will select records for dialing one by one according to the specified sorting order until it reaches the end of the list. After that, the next pass through the list will begin. Thus, if the list is updated incrementally, new records may or may not be called during the current pass depending on their position in the list (which is determined by the applied sorting order). This default setting can be recommended when all records in the associated calling lists have relatively similar value and it is important that all of them are attempted during the given campaign. With the checkbox unselected, the dialer will always look for the next dialable record from the top of the list. This may be desirable when new records are added periodically to an active calling list and the sorting order is used to define relative value of records within that list (e.g., more recent leads have a higher conversion rate). This setting guarantees that new high-value records appearing at the top of the list will be attempted as soon as they are added to the list. Note that in this case the end of the list may never be reached (e.g., with a long original list, frequent updates, and/or large number of high-value records in those updates). To further illustrate how this option works, consider the situation where you add new records to a list in a running campaign and, according to the specified sorting order, they are positioned at the top of the list: With this checkbox selected (default), the dialer will finish the current pass first and the new records will be called only on the next pass through the list. With the checkbox unselected, the dialer will start calling these new records immediately.

When assigning a case

5 to step 7

Tenant This table contains advanced options for the Tenant object.

Enabled Select the Enabled checkbox to activate this export job. Voice signature only Select the Voice signature only checkbox if the operation shall export only recordings that contain voice signatures.

This tutorial does not explain how to configure an incoming chat scenario. For more information about this topic, see Tutorials for Administrators, section Chat Service Configuration.

("abcdefg","c","z","ig") produces "abzdefg").

State