The Hudson family may feel that Nancy and her col- leagues did not respect the hierarchy in their family. There are two issues for Nancy and her colleagues: pre- vention and repair. In terms of prevention, they could add some items to the information sheets distributed at the beginning of the year and returned by each family that respectfully ask about how the family would like to be approached in certain situation
I found this interesting. At conferences you can almost always intuitively figure out the hierarchy in the family but I love the idea of adding that question to your 'Getting to Know You' conferences at the beginning of the year - this could really help with keeping communication clear throughout the year.