With growth in the use of communication technology in various aspects of social work practice, social workers need to be aware of the unique challenges that may arise in relation to the maintenance of confidentiality, informed consent, professional boundaries, professional competence, record keeping, and other ethical considerations.
Allen Barsky’s podcast on technology in social work emphasizes maintaining client confidentiality and professional boundaries in technology-based communication. This is critical when using an EHR, telehealth, or even phone calls to communicate with a client's family member. I plan to maintain clear boundaries on social media by not friending previous or current clients on any social media platform. I, of course, would ensure that all patient information remains confidential, and follow ethical standards in all technology-related interactions (the use of telehealth, for example). This section reinforces the importance of being proactive and cautious about ethics in clinical practice relating to technology in social work.