Question: I would like to know how this solution can be incorporated into the healthcare system. How would it work for doctors to have honest feedback that they'll learn and grow from? I think a suggestion box or surveys after doctor's visits would be a good idea to help doctors get feedback, but I wonder how they'll be held accountable to address those concerns. My hope would be that they won't disregard it and move on. Like the patient said in the quote, it's can be tough sometimes, but it's important to be receptive to negative feedback as well.

Summarize: This text is so important to me as I currently work in a busy pharmacy. We do over a thousand of prescriptions each day, so sometimes the influx of patients get hectic. At times, we will only spend 1-2 minutes with each patient during consult when it should be around 5-7 minutes. It's really important to give an effective consult that should give the patient ample time to talk as well. I wouldn't want my patients to feel like I'm rushing their consultation, but at times when it gets busy it does feel that way. This text is important to understand that patients can tell when we're rushing and we need to keep open ended questions to ensure patient has addressed all concerns.

Connect: I remember learning in my pharmacy administration class that pain isn't something we can see. Therefore, we need to assess pain with empathy and believe the patient when they're truly in pain. Of course, as health care professionals we would need to assess the situation to see what caused the pain. Although, the patient knows their own body the most so when they complain of any sort of pain, it should be taken seriously. A medical decision should be made between both the provider and the patient. In the example below my highlighted annotation, the patient's decision was not respected even when emphasized that it's critical to the patient's health.

Summarize: My major takeaway from this text is that LGBTQIA+ patients want us as future healthcare providers to build comfort in treating their community, which is how we will in turn build trust. It seems like these patients just want to be heard, to be treated the same, especially when their health is on the line. The most important part for me is to become comfortable to treat these patients with utmost respect. Reading these patients' negative experiences with healthcare providers made me think I would mistrust the medical system too even if that hadn't happened to me personally.

Question: I wonder if a translated form would work better instead of it being interpreted aloud. It makes me think of visual versus audio learners. Some people prefer seeing the form instead of hearing the form read to them and vice versa. On top of that, sometimes the interpreter's interpretation is not the same way we would interpret the question on the form. I also think about whether there are terms for transgender, cisgender, intersex, etc in other languages for it to even be translated correctly. Therefore, would it make any difference to do the study again but with translated forms instead?

Connect: During the pre-survey for the class I mentioned something along the lines of this quote. For many of the questions I marked that I felt uncomfortable to treating LGBTQIA+ patients and the reason being is because I'm not well prepared. There isn't enough classes like this one that we're taking now to further our knowledge on LGBTQIA+ health. As mentioned in the article, select medical schools are teaching median of 5 hours LGBTQIA+ related medical curriculum which I believe is simply not enough. There should be more medical schools incorporating these classes for longer than 5 hours.