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  1. Aug 2020
    1. It’s not that Slack is too distracting and killing individual productivity. It’s that your company’s processes are so dysfunctional you need Slack to be distracting and killing individual productivity.

      Kwok points out that Slack's reputation for being a productivity killer doesn't get at the root of the issue. He argues that resorting to Slack is a symptom of the underlying cause: dysfunctional business processes.