How to Serve Customers Better in 2020? 4.6 Thank you for your rating! Why not leave a message? Any additional feedback or questions are welcome below. Your Name Your Email Address Phone Number Message the Author Cancel By Shiv | Contact Author 3 minutes ago Serving customers is the primary motive of a business but, providing better customer service makes a real difference, here, the guide to serve customers better Serving customers is the primary motive for any business but, providing a better and improving customer service is what makes a real difference. Don’t you think? What comes to your mind when I say “E-commerce”? 99.99% of the time it’s “Amazon”, it's not because it is famous although it is an important factor, the customer service provided by Amazon is exceptional. This is the quote by Jeff Bezos, the founder of the e-commerce giant and the world’s richest man- “If there’s one reason we have done better than of our peers in the Internet space over the last six years, it is because we have focused like a laser on customer experience, and that really does matter, I think, in any business. It certainly matters online, where word-of-mouth is so very, very powerful.”                                                                                      -Jeff Bezos He also encourages businesses to optimize businesses to become more customer-oriented. The key to the success of small business ideas into a very successful enterprise is the products and services being customer-centric. In this article, we have curated 5 best tips to better serve your customers better in 2020- Create an Amazing Customer Journey Process The customer journey process is the process that your customer has to follow in order to finally use your product. Creating an effective customer journey process is essential for every business and this is the point where every business lacks. By mapping the customer journey process you can get an idea of what, where and how your customer thinks, feels and solves their problems. When you work on this process, you can enhance your customer experience and get insight into your audience. After you have mapped the customer’s journey process, it’s time to optimize it. Optimizing this process regularly helps the customers in buying your product without any problem or issue. That’s our goal! Build Your Brand Image Customer service and brand image both are directly proportional to each other meaning when you increase or decrease one the factor in this equation the other is going to change. Having a reputable brand image in your niche attracts natural leads and valuable customers towards your brand. There are a lot of ways of increasing your brand image in the market, You would want your brand image to be appealing and attractive for your clients. One of the best ways to build your brand image is by using elements of the visual branding in your business. There are multiple layers of branding your business and developing a reputable business image, therefore, you should be improving your reputation via reputation management. Use Promotional Tools for Marketing Marketing is essential if you want your business to grow. There are different types of marketing that you would want to implement in your business and it totally depends on your business which type of marketing you want to implement. When speaking broadly, there are two types of marketing- online and offline which can be further bifurcated into precise categories, but the concept of online and offline remains the same among its sub-categories only the medium varies. For offline marketing, you can use a business card to attract customers, flyers, posters, etc. and for online marketing, you can use social media, website, SEO, etc. Solve Your Customer’s Pain Points The customer’s pain points are the specific areas where your customer is experiencing issues. When you work on these issues you tend to move your business more towards the customer-oriented business. Your customer can be experiencing problems in different areas like during sales, after-sale, beginning, etc. It’s your job to solve these issues in order to wake your business to the next level. Engage your Customer on Multiple Platforms Social media is a great platform to engage with your customers and communicate with customers directly. There are different platforms that you can use to engage your customers like your website, social media, customer rating sites, etc. Conclusion You can use all these methods to improve the customer experience that EveryDesigns uses to serve them better. The implementation of these tips is what’s going to make a change in your business growth. This is where planning and strategizing become very important. You should always plan your moves and execution strategy. Tags Serve Customers / customer service management