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- Nov 2019
Before implementing Alex 2.5 years ago, IP Australia staffers were taking 12,000 calls per month."Now I'm not saying Alex was the only intervention we had, but it was one of the main ones. Acting on the insights we were getting from Alex, we're now down to 5,000 calls per month and still dropping," Stokes said. "The value for money and return on investment is quite good."
IP Australia using chatbox named Alex to reduce calls received