One way in which students report experiencing the social presenceof an instructor is the immediacy of response and type of feedbackreceived

Feedback, an essential component of teaching presence in a community of inquiry in online spaces, requires time and commitment.

Feedback is used as a means to improve performance. The process or system of learning and teaching within an online course can be modified or controlled using feedback.

Because students are physically separated from the instructorin an online class, communication and timely responses becomeincreasingly important for students and therefore this physical sep-aration also affects student perceptions of the online learning envi-ronment (Delaney et al., 2010

Don't be discouraged when you get feedback about a method that isn't all sunshine and roses. Facets has been around long enough now that it needs to maintain a certain degree of quality control, and that means serious discernment about what goes into the library. That includes having in depth discussions the merits of methods, even about the best name for a method --even if the functionality has been accepted the name may not.