"Put as much information about the problem itself into the email". This is where you show your ability to know what is important and relevant and establish your technical level. Don't be brief, don't imply, and break it down Barney style so the person receiving it knows to escalate your ticket.

Look for certain questions that have been asked every time, and put those answers into the initial email you send about the new problem. Try to add things that make the potential problem sound local. The more information you give them that you know they will be asking for in their script, the faster you will get someone who can help you. And they will thank you for it.

If you email helpdesk (us specifically), if you use appropriate technical detail you will probably get someone who knows what they're doing, and will greatly appreciate it. If you call, you will get me only. I will ask you lots of questions, with awkward pauses in between while I write my notes, and at the end of it I probably won't be able to help you. Technical detail is still welcome, but there are some questions I will ask you anyway even if they sound useless to you

Put as much information about the problem itself into the email, within reason. No need to write a paragraph, that takes time away from you and from us. Bullet points are perfect (preferred).

What produces that text, and what do you want to use it for?

Also, the img is liquid/fluid, the height of the div/img are unknown, and the width is set to 800px and max-width to 80%.

Describe the problem fully Link to a test case showing the problem.

Without this information, very likely your question will not be answered, frustrating both yourself and anyone else who does want to help, because they are unable to do so