Technical and general support for those using our free options is “Community First”. Like many other free SaaS products, users are first directed to find support in community sources such as the following:

For general questions, use cases, or anything else that does not fit into one of the above cases, please post in the GitLab Forum or on a third-party help site.

I'm not your personal lookup service And finally, for everyone who contacts me privately and says "but could you just look up my own password", please understand that you're one of many people who ask this. I try and reply to everyone who asks and politely refer them to my previous writing on the subject, but even then, all the time I spend replying to these requests is time I can't spend building out the service, adding more data, earning a living doing other things or spending time with my family. For the last 3 and a half years that I've run HIBP, I've kept all the same features free and highly available as a community service. I want to keep it that way but I have to carefully manage my time in order to do that so in addition to all the reasons already stated above, no, I'm not your personal lookup service.

The tools are free... ... but support is not. I'm always happy to receive reports of errors or unclear spots in my Tips or tools, but they don't generally include free support. To the extent that you're operating outside your comfort zone, please retain professional advice from either iSystems Technical support, or from an experienced Evolution consultant. I'm available on an hourly basis, or with retainer plans that provided prioritized responses and reduced hourly rates.