Grading guidelines New. Item is brand new, unused and unmarked, in flawless condition. Protective wrapping should be intact. No blemishes on the outside cover. Stickers/marks indicating it may be “bargain” or “remainder” should not be considered new. Used: Like New. Item has very few defects and looks as good as new. Some minor blemishes and/or remainder marks are acceptable for this condition.   Dust cover/outside case (if applicable) should be intact.   Pages: No marking or highlighting of any kind. Shrink wrap: May be opened or missing for standard bound items. Loose leafs should be shrink wrapped to ensure all pages are present. Supplemental materials: (e.g.) CDs, DVDs, access codes should be unused. Used: Very Good. Items may have some minor defects such as marks, wear, bends, spine and page creases. Dust covers/outside case may be missing. Supplemental materials: May be missing. Water/stains: No water damage or stains of any kind acceptable in this condition. Pages: Very minor writing or highlighting (a few pages) OK. Personalization: No library labels acceptable in this condition. Name written inside OK. Binding/covers: Minimal blemishes and slight defects acceptable. No missing or loose pages. Loose leafs should be wrapped or rubber banded together and all pages must be present. Used: Good. Items with moderate wear and tear. Binding and pages should be intact. Covers: Can have curl and small creases. Moderate scuff marks or small cut OK. Corners: Can have some damage, light (1-2 inches) peeling OK, some (25%) bend OK. Pages: Minor highlighting (~20%) OK. Dog ear folds on page corners OK. Water/Stains: No visible water/spill damage. Minimal stains OK. Supplements: Can be missing/opened, unless the ISBN is a stand alone access card or a bundle edition (book with access code). Personalization: Name written inside or library labels OK. Binding: Moderate wear is OK, no loose pages. Loose leafs should be wrapped or rubber banded together and all pages must be present. Used: Acceptable. Items with more than moderate wear and tear. Binding and pages should be intact. Pages: Should be readable. Moderate highlighting and writing OK (more than ~20%). Water/Stains: Minor water/spill damage OK. Binding: Heavy wear OK, must still be intact, no loose or missing pages. Used: Unacceptable. Cover: Cover not intact. Cuts going through the cover into multiple pages. Page damage: Lines unreadable from highlighting. Page completely torn (part of page is missing) or major partial tear (high probability that normal wear and tear during next usage will result in part or all of page falling out). Water damage: Pages swollen, major wrinkling, excessive stains, major discoloration or moldy (foxing). Mismatch ISBN: Submitted ISBN does not match ISBN of what was received. Stickers or Tape: Used deliberately to hide markings specific to instructor, international, and sample editions, which are all deemed unacceptable. Rebound items. Binding: Pages are separating from binding or have been fixed with tape.