issuers should track learner engagement post-launch to optimize their courses. Unfortunately, most issuers aren’t tracking engagement metrics and don’t have a sense of where learners are finding value and where they’re dropping off. Less than half of issuers track what content or courses learners are most engaged with (34%), which learners are most engaged (25%), course completion time (24%), and where learners drop off (14%) — missing out on critical insights to improve their programs