- Sep 2024
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cps.northeastern.edu cps.northeastern.edu
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For Jake, the high school graduate applying for jobs, the application process shifts away from being agame of how to pick the perfect keywords for his resume. Instead, he is matched by the actual skillsacquired in his recent community college coursework and EdX certificate. Both Jake and the hiringmanager he will soon meet have a more equitable and accurate path through the noise of today’sonline hiring process.
Simple, elegant explanation: it moves from clumsy proxies that screen out qualified people like Jake, to powerful and sophisticated matching that connect opportunities to people like Jake who have the verified skills to deserve those opportunities.
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integrationswith the mission-focused LER wallet companies or the entrance of a few general-purpose walletproviders, such as ApplePay or GooglePay, into the hiring ecosystem. Both Apple and Google arealready experimenting with housing digital driver’s license information for a number of U.S. states, andexpansion into storing digital credential information may be a viable, incremental step for them
Might some see this as a call to pay close attention, get involved, and push for public/public good solutions? Or will we default to leaning on FAANG to provide our "free" wallets and control or even own more of our data?
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One example of a curriculum data source is OpenSyllabus.org, a non-profit that hosts acomprehensive repository of higher ed course information. OpenSyllabus.org can serve as a value-added provider that sends skill information about specific college coursework to the parsers. This willexpand the potential skill information parsers can associate with a resume, going beyond what mightbe gleaned only from reading a course or degree title. They would now have access to informationderived from more detailed course catalog descriptions or even course syllabi information. Parserswill be able to send more extensive lists of skills over to companies’ HR platforms in a structuredformat they can immediately utilize. This integration also captures the skills from a particular type ofnon-degree credential - the coursework completed by the 40 million people in the U.S. who have somecollege, but no degree.
This might catch the attention of HE people paying attention. It also hopefully connects to the participants who shared that they are not getting the information about the programs that they desire. If the data being consumed (by this vendor or others) is still rooted in describing the content of the learning and not the measurable, assessed outcomes, then it's utility is limited and, crucially, it could create trust issues that make consumer wary of all the data. On the other hand, if they can trust the high quality data, there will be a window of competitive advantage for HE institutions that choose to share the data that the consumers (largely employers) want to see.
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The lack of reliable and consistent information about non-degree credentials presented by candidatesin the hiring process also meant that workshop participants had no information to classify candidatespost-hire. This gap made it impossible to know who among the employee base had earned whichcredentials. Without this basic profile data, HR leaders are unable to gather much-needed insight intowhat types of credentials appear to prepare candidates best for a given role or which credentialsappear to be more effective at training than others
This could play into Credential Quality Assurance work in Higher Ed.
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information about trainingcontent and skills was important, but only one aspect of how they determined if credentials wereof interest. They also wanted some understanding of the quality of the training. Some of the parsingcompanies have created scores that might help HR leaders understand credential quality, but theworkshop participants told us quite clearly that they didn’t like these kinds of scores. To them, scoringsystems felt very black box in nature and were generally not trusted.
Consumers want quality. They also are wary of quality assessment. Trend currently appears to align with historical defaults of using proxies instead of precise, targeted measurements (eg Using length of seat time and GPA instead of competency-based assessments)
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Ideas for More Actionable InformationIn discussion with HR leaders helping imagine process improvement, we learned that the informationcurrently curated for digital badges was helpful, but perhaps not quite hitting the mark. Workshopparticipants told us two things about the kind of information found in Figure 9: it was overwhelming,and it missed key facts they wanted to know.In their view, the sum of information presented on badge websites is a bit dense and very focused onthe nature and content of the training
KEY FINDING: it's a problem if the context focuses on the nature of the content instead of the nature of what the credential is credentialing.
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Stage Three: Expandingthe EcosystemLeverage new demand from end-usercompanies that have access to additionalinformation to justify more integrationsbetween data sources and HR tools
Ecosystem expansion might rely on market incentives for additional parties to connect, synthesize, and operationalize data. Important to consider that this is not limited to HR vendors; it's also about their clients, as well as other vendors that may be better enabled to connect with (L)earners to market Navigation services, coaching, scholarship and lending programs, educational/training/upskilling opportunities, and more. In a future of direct admissions, there are multiple roles in this ecosystem. And, of course, there is much opportunity and value for the human (L)earners at the center of the ecosystem.
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- Jun 2023
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www.chronicle.com www.chronicle.com
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Northeastern University for its new primer on microcredentials written specifically for higher-ed leaders
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check out the companion primer for human-resources or talent officials, which provides advice for evaluating the microcredentials that job applicants might present
link to Northeastern report
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